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Customer Quality Consultant

2 weeks ago

Perth, Australia Aviva Full time

Customer Quality Consultant
- Salary between £22,500 - £29,500

A fantastic opportunity has arisen, within the Digital Trading Team based in Perth for a Customer Quality Consultant.

We are looking for individuals who are driven, assertive and self-assured, with strong coaching skills and are passionate about their customers.

The purpose of this role is to deliver quality of service within the Digital Trading Teams, to serve our purpose and align with our Customer Principles, whilst actively embedding customer principles and contributing to the delivery of team and wider business goals.

You will also be required to understand demand in the teams, proactively identifying ways to improve the system and support Customer and Underwriting Managers with improvement initiatives.

A bit about the job:
Day to day you will be completing team QA reviews within appropriate timescales, providing feedback, coaching and training, as identified - leading training sessions and compiling relevant training material. You will also be responsible for collating & producing MI to track performance and identify development opportunities and partner with key internal stakeholders to build action plans that remediate gaps, focussing on customer journey and identifying waste in our system as well as potential improvements.

Skills and experience we’re looking for:

- Understands our purpose and adheres to the principles we operate to, ensuring the customer is at the heart of everything we do.
- Understands Aviva’s key business goals, and how their role contributes to them.
- Good level of skill using Excel & Powerpoint.
- Understands what matters to the customer/broker and how that fits with our values, plan and strategy.
- Aware of our overall operational performance and contributes to overall strategy and plan for achievement.

What you’ll get for this role:

- Starting salary between £22,500 - £29,500 (depending on location, skills, experience, and qualifications)
- Generous pension (starting level Aviva contributes 8% when you contribute 2%)
- Eligibility for annual performance bonus
- Family friendly parental and carer’s leave
- 29 days holiday per year plus bank holidays and the option to buy/sell up to 5 additional days
- Up to 40% discount for Aviva products
- Brilliant flexible benefits including electric cars
- Aviva Matching Share Plan and Save As You Earn scheme
- 21 volunteering hours per year

Aviva is for everyone:
We are inclusive and

welcome everyone

We flex locations, hours and working patterns to suit our customers, business, and you.

Most of our people are smart working - spending around 60% of their time in our offices and 40% at home.

To find out more about working at Aviva take a look

here