Supervisor

3 days ago

West Gosford, Australia Laundy Hotels Full time

Portfolio of iconic venues from restaurant to pubs and boutique hotels
- A great opportunity for growth and progression
- Vibrant and inclusive working environment

Laundy Hotels are seeking a full-time Supervisor at The Settler's Tavern in Gosford.

**WHY LAUNDY HOTELS?**
Laundy Hotels are a fourth-generation hospitality group, priding itself on exceptional customer service and community engagement.

The Laundy’s learned hospitality the old-fashioned way. We encourage an innovative and creative mindset, that can be translated into both our people and those we service. Our dedication to seeing our team members grow and flourish in their careers is at the core of what we do - all whilst delivering an exceptional customer experience to our communities.

Our growing portfolio sees over 40 diverse venues, spanning across Sydney and regional New South Wales.

**THE OPPORTUNITY**
The Settler's Tavern is looking for a full-time Supervisor who is committed to delivering exceptional service across the following positions:

- Be ultimately accountable for the delivery of operational performance in front-line team
- Be responsible for developing the skills of staff in product knowledge specific to food, tasting notes, service, team culture and guest relationships
- Staff on-the-job training
- Operational compliance audits
- Ensure RSA compliance
- Ensuring floor, bar and gaming procedural compliance
- Monitor shift hours and organise staff breaks
- Monitor product consistency & spend per head
- Sequence of service
- Open and closing venues in accordance with Laundy expectations

**WHO ARE YOU**
As a driven, passionate and focused individual you will possess the following attributes and skills:

- A minimum of 1+ years in a similar position
- A strong focus on delivering high standards and exceptional customer service
- Be hands-on and operational
- Strong leadership & communication skills
- Strong food/ dietaries knowledge
- Strong floor operations knowledge
- Strong food and beverage product knowledge
- Attention to detail
- RSA, RCG
- First Aid

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