Operations Manager, External Fulfilment

DESCRIPTION

Join our team and play a pivotal role in launching and expanding our External Fulfillment program in Australia. You will be at the forefront of building partnerships, influencing stakeholders, and driving the success of our sellers in a dynamic and high-pressure environment.

Interfacing with the Tech, Retail, Supply Chain, Transportation and Operations team, you will contribute to the development of customer-centric fulfillment.

The role includes interfacing with the Third Party Carriers and being the main POC for all internal teams such as Transportation, Retail and Supply Chain. The main tasks will be management, control and direction for the carrier operations. The main objective is to continuously improve the level of service that the carriers provides to our customers
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There are also a great range of benefits that make Amazon a great place to work, including our popular Dogs At Work program which has been proven to lower stress and boost morale and is now running successfully in our corporate offices around Australia.

Our commuter benefits scheme allows employees to save on the cost of getting to and from work while Amazon also offers subsidized health insurance for employees and their dependents on top of salary continuance (income protection), and life insurance.

Amazon has all kinds of jobs for all kinds of people, and prides itself on hiring individuals with all types of background and experiences and celebrates diversity of leadership and thought as a key component in its mission to create the most customer-centric company in the world.

This position requires full-time in-office presence 5 days per week at our CBD location.

Key job responsibilities
- Manage and control performance, cost and capacity of Logistics provider
- Monitor and analyze customer experience and delivery performance, maintain and develop KPIs and SLAs with 3PL
- Contribute and lead expansion projects within the Australia External Fulfillment to support business and selection growth
- Scope, develop and implement end to end technical/business solutions for new EF nodes
- Own the performance of the EF nodes and responsible for success of sellers on boarded in EF programs.
- Work with our transportation team to identify opportunities to launch new carriers, and manage performance of our integrated carriers
- Contribute to process improvements and cost optimization initiatives in collaboration with internal and external stakeholders
- Ensure for each integration that requirements and resources both internal / external are available to deliver success
- Develop and maintain strong communication processes to ensure smooth and efficient flow of accurate information across various Amazon’s teams
- Support and manage critical relations with external partners from the initial phase of the project to its execution and train them to the required Amazon processes
- Possesses combination of practical and intellectual skills and an ability to shift, and adapt to different tasks that vary between complex analyses and hands-on project and operations management
- Strong focus on quantitative data working with large datasets and able to use the appropriate software for this scale
- Willingness to travel to EF sites

A day in the life
In this role, you will be instrumental in shaping the future of our fulfillment operations. You will work closely with various teams, including Tech, Retail, Supply Chain, Transportation, and Operations, to develop customer-centric solutions. Your day will involve leading expansion projects, implementing technical and business solutions, and ensuring the success of our sellers. You will also engage with external partners, manage carrier relationships, and contribute to process improvements and cost optimization initiatives.

About the team
Our External Fulfillment team is dedicated to providing exceptional service to our sellers and customers. We are a collaborative and innovative group, committed to driving growth and enhancing the customer experience. By joining our team, you will have the opportunity to work with talented professionals, contribute to meaningful projects, and be part of a supportive and inclusive environment.

Learn More about Amazon Australia

BASIC QUALIFICATIONS
- Bachelor's degree
- 5+ years of experience in operations, retail and/or consulting, with a history of owning/ driving results

PREFERRED QUALIFICATIONS
- Strong data analysis skills with experience in SQL, Visual Basic, and Power BI
- Demonstrated ability to interpret complex data and draw actionable business insights
- Proven track record of successful project delivery within scope, time, and budget
- Exceptional problem-solving capabilities with attention to detail
- Outstanding communication skills with ability to influence stakeholders at all levels
- Experience managing multiple priorities while maintaining high quality standards

Acknowledgement of country:
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