Service Management Officer

Company Description

The first thing you learn at Leidos Australia is to leave current thinking at the door. Our aim is to make the world a safer, healthier and more efficient place, but we won’t get far using existing ideas. We need incisive minds like yours to weave together information technology, engineering and science skills into practical solutions for the most complex and high risk challenges.

**Job Description**:
**About your new role**:
We are currently seeking a dynamic and motivated Service Management officer to join our Government account here at Leidos and play a significant role in supporting our high performing ESMC Service Management team.

As a member of the Service Management team, you will help to deliver a global best practice standard of Service Operations through a Service and Integration Management (SIAM) implementation. SIAM is an approach to coordinating and integrating interdependent services from various internal and external service providers to meet business requirements.

As the Service Management officer, you will be responsible for supporting high quality service delivery, service improvement and effective governance across key ITIL processes. This is a key role that interfaces with many stakeholders within the client organisation. You will have exceptional relationship building skills to build and maintain strong, productive relationships across a multi-vendor environment. You will thrive in a fast-paced environment and your ability to maintain calm while working under pressure will be well regarded.

As part of the Operations team, you will be responsible for supporting different ITIL processes during Project Transition; ensuring daily tasks are actioned and providing high-level customer service. The Service Management officer will maintains a strong working knowledge of ITIL practices as well as a sound understanding of the SIAM Framework.
- Provide ITIL Service Management services to the program whilst working towards best practice approaches and sharing knowledge across the Operations Management team;
- Modelling by example and facilitating effective relationships across the multi-vendor environment
- Mentoring and developing the capabilities of team members
- Ensure team activities are optimised to meet operational requirements
- Provide on time, meaningful and high quality reports with detailed analysis targeted at the right audience;
- Participate in the Continual Improvement program across relevant process areas;
- Ensure adherence to Governance structures for all new process design and existing process change;
- Review all process improvement suggestions, including analysis of operational impact on customer, suppliers and internal delivery, and provide recommendation of solutions.

**Qualifications**:
**About you and what you'll bring**:

- ITIL V3 / V4 Certification highly regarded;
- Strong understanding of all ITIL Operational Processes, fundamentals and best practice;
- Experience working across Incident, Problem, Change, Release, and Request Management highly regarded.
- Demonstrable ability to consistently produce excellent results in a complex environment;

Additional Information
**_
This role does require the successful applicant to be an Australian Citizen and hold a current Baseline security clearance._**

At Leidos, we’ve built our business on the ability to Redefine Possible and the same applies to your career. We proudly embrace diversity and support our people at every stage of their Leidos journey in terms of inclusion, accessibility and flexibility. We look forward to welcoming you.