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Guest Services Coordinator

2 weeks ago

Greater Adelaide SA, Australia Adelaide Venue Management (AVM) Full time

Be part of a supportive, innovative and collaborative Guest Services Department
- Opportunity for a rewarding career with personal and professional growth
- Free on-site car parking

Adelaide Venue Management (AVM) is South Australia’s leading provider of venue management services. It is responsible for operating three of Adelaide’s most iconic venues: Adelaide Convention Centre, Adelaide Entertainment Centre, and Coopers Stadium, in addition to functions and events at The Drive.

**The Role**

As a Guest Services Coordinator, you will play a vital role in delivering seamless service for sporting and event-based functions across the Adelaide Entertainment Centre & Cooper’s Stadium. From managing client relationships to supporting the Food & Beverage team with backstage catering, this role will give you the chance to work in a dynamic environment with a strong focus on exceptional customer service.

Reporting to the Guest Services Manager, you’ll be coordinating a range of functions from sporting events to large-scale entertainment, ensuring each event runs smoothly, while also overseeing the backstage catering and artists’ needs. This role provides hands-on experience in event coordination, customer service and client management.

**Key Responsibilities**:
**Sport and Event Related Functions**
- Plan and manage all functions for Sporting primary users and Event related Functions across all venues.
- Collaborate with internal teams to ensure the smooth delivery of events.
- Build strong, professional relationships with sporting clubs and event production teams.
- Maintain the Momentus database and manage client bookings, ensuring all internal notes and details are updated.
- Update venue collateral, including room hire rates, pricing plans, and menus.
- Process event-related invoices in a timely manner.
- Prepare reports and assist in event planning and administration tasks.

**Backstage Catering**
- Support the Food and Beverage Manager with backstage catering logistics.
- Supervise Event Team Members delivering backstage catering services to meet venue hirers’ requirements.
- Ensure high standards of service and manage backstage dressing room setups.
- Oversee backstage shopping and ensure timely and accurate receipt processing.
- Help with the implementation of the Food Safety Plan to maintain quality standards.

**Skills you will bring to the role**:

- Skilled in planning and managing events, ensuring smooth delivery and client satisfaction.
- Strong focus on providing high-quality service and building professional relationships.
- Clear written and verbal communication skills, handling client interactions and team collaboration.
- Proactive in resolving issues and adapting to changing event requirements.
- Ensuring accuracy in event documentation, client requests, and backstage setups.
- Able to lead and support teams to meet client and venue requirements.
- Efficient at multitasking and prioritising tasks in fast-paced environments.
- Proficient in Microsoft Office and event management software (e.g., Momentus).

**Why you'll love working with us**:

- ** Competitive salary**$75 - $80K fully inclusive package, dependent on experience
- Be part of a** supportive, innovative and collaborative**Guest Services Department
- ** Prime location,** close to public transport
- **Free on-site car parking**:

- ** 20% discount**off Food & Beverage when working
- ** State government superannuation and salary sacrifice opportunities**:

- ** 16 weeks paid maternity leave**because family is important
- ** Volunteer opportunities**with our community partners**:

- **Annual AVM Conference and Awards**to communicate, celebrate and reward

**About Adelaide Venue Management**

At AVM, our purpose is to attract and deliver outstanding events that advance South Australia and its communities. We are passionate about providing exceptional experiences for those who visit, work, and perform in South Australia, helping to shape the future of our vibrant state. With a focus on the events, entertainment, and sporting industries, we aim to position South Australia as one of the world’s premier event destinations.

Our mission is to offer the highest level of service and create unforgettable experiences that support the state’s cultural and economic prosperity. As part of our growing team, you will have the opportunity to contribute to the development of world-class events that put South Australia on the global map.

**Our People**:
At AVM, our greatest asset is our people. We value teamwork, diversity, and the ideas that drive innovation. We believe in creating a supportive, inclusive environment where every team member can grow professionally and personally. As part of our team, you will play a key role in shaping South Australia’s future and legacy as an event destination.

**Our Culture**:
We foster a culture of excellence, where creativity is encouraged, collaboration is key, and new ideas are always welcome. We offer a positi