Service Workshop Supervisor

At Endress+Hauser, progress happens by working together. As the global leader in measurement instrumentation, our ~17,000 employees shape the future in the field of process automation. Whether developing and realizing new technology as a team, collaborating to build instrumentation, or strengthening vital relationships with countless global industries, we work to create trusted relationships that help everyone thrive. As a family-owned company, we look beyond short-term moves and work to create a vision that is forward-thinking for our people, our clients, and the world at large.

An exciting opportunity has become available for a _Service Workshop Supervisor _to join our Sydney team. Endress+Hauser Australia is made up of 120 dedicated employees across the country, with our national office located in Artarmon, Sydney, and additional offices in other key locations.

**What is the role about?**

Are you an experienced Workshop Supervisor in Field Service operations? Are you Trade or Degree qualified in Electrical and/or Instrumentation disciplines? Are you passionate about leading and motivating a team? If so, this role is for you

The _Service Workshop Supervisor _assists the Service Manager in the management and daily execution of workshop services including the supervision and training of an apprentice and the NSW based Field Service Engineers.

**Which tasks will you perform?**
- Ensure strict adherence to WHS regulations across all workshop and field service operations in NSW.
- Provide leadership and oversight for both the workshop and NSW field service business, driving operational excellence.
- Continuously review and refine workshop systems and processes to maximise efficiency and productivity.
- Regularly conduct employee appraisals and develop tailored development plans to foster team growth and skill enhancement.
- Collaborate with the Service Supervisor to maintain an up-to-date database, manage proficiency testing as well as the successful distribution of national service messages.
- Take charge of managing and coordinating responses to customer support cases, ensuring timely resolution and customer satisfaction.
- Serve as the lead engineer for the management of the NATA gas laboratory and proficiency testing, ensuring full compliance with NATA requirements.
- Prepare and deliver engaging internal and external (customer) service training programs.Perform all duties in accordance with the Spirit of Endress+Hauser and the company's Code of Conduct.

**What do we expect from you?**
- Trade qualified in Instrumentation
- Restricted Electrical license is a minimum requirement for the role, however full electrical license is preferred
- Previous experience in a supervisory or leadership capacity or someone able and willing to take the next step
- Strong leadership skills with the ability to motivate a team
- Knowledge and a high level of competence in all aspects of industrial instrumentation, with an in-depth knowledge of Endress+Hauser instruments would be advantageous
- Resourceful and capable of working within tight timetables
- Excellent presentation, communication and interpersonal skills
- To be able to work under pressure
- Ability to handle problems as and when they arise, sometimes several at once

**What can you expect from us?**
- We offer a competitive salary with commission payments to all employees
- Company Vehicle plus Fuel Card
- Paid Parental Leave to support you during life’s most important moments.
- Access to an Employee Assistance Program for personal and professional support.
- We prioritize Work-Life Balance, offering flexible working hours and a work-from-home policy.
- We prioritize Employee Well-Being by offering a Wellness Day per annum, along with a Wellness Allowance to support your health and well-being.
- We are a family-owned, highly committed company with a sustainable vision.We promote lifelong learning with versatile training and further education opportunities, internal knowledge transfer, and e-learning.

**How do you apply?**
To apply, we kindly ask you to upload your documents on our career page.