Team Leader Service Response

Temporary, Full Time to 30 June 2027
- Salary circa 97k plus super
- Central Preston location, close to public transport

At Darebin, diversity, equity, and inclusion are at the core of how we work. Our commitment to these values is unwavering, they are central to our mission, to our impact and to help us better serve our community. We know that having varied perspectives and lived experiences helps generate better ideas to enable a diverse, inclusive and connected community.

**About Darebin City Council**
Located in Melbourne’s northern suburbs, Darebin City Council is home to one of the largest, most diverse communities in terms of culture, language, religion, socio-economic background, occupation, and housing needs. The city has one of the largest populations of Aboriginal and Torres Strait Islander residents in metropolitan Melbourne. Our Vision is for a community that works together to advance community life.

**About the Role**
The Team Leader Service Response oversees the team receiving day-to-day incoming enquires relating to Council aged care services delivered under the Commonwealth Home Support Program and Home and Community Care Program for Younger People. The Team Leader will be required to:

- Lead, support and develop the Service Response Team to deliver optimal client outcomes and excellent customer
- Maintain required service levels and coverage across a team to ensure smooth day-to-day operations
- Oversee incoming referrals via the My Aged Care (MAC) portal
- Respond to and monitor client enquiries, call backs and client related concerns or issues
- Work collaboratively to foster a quality approach and practice to achieve improved client outcomes
- Operate software systems to compile and analyse service-related data for outcome measures and reporting
- Maintain sound knowledge of the needs of older adults and relevant implications for the provision of services and supports to diverse communities

**Skills & Experience**
- Tertiary qualification in human services (or related discipline)
- Experience in leading a team to deliver community-based services to clients
- Excellent communication, interpersonal and problem-solving skills
- Experience with client intake, assessment or care planning
- Knowledge of relevant legislative requirements pertaining to Aged Care and the Aged Care Act
- Current Working with Children Check card
- Proof of Covid vaccinations

**Culture**
As a progressive leader in Local Government, Darebin City Council is passionate about social inclusion, sustainability, engagement and service excellence. We are proud of the diversity of our workforce and recognise the strength this provides in meeting the needs of the community we serve. We are committed to upholding a positive and supportive work environment that values the contribution of all employees and treats all employees with dignity and respect.

**Benefits**
We offer a range of benefits to our employees including opportunities for personal and professional development, flexible work practices, Employee Assistance Program, recognition and reward program - Appreciate Great and a variety of generous paid and unpaid leave options.

**How to Apply**

We’re also happy to adjust our recruitment process to support your accessibility needs.

Enquiries, please contact Leigh Cashen, Coordinator Home Support on 8470-8285 for a confidential discussion.

**Applications close Wednesday 9 July at 11.30pm.**

Darebin is committed to providing a safe working environment that embraces and values child safety, and thorough ‘Safety Screening’ processes apply.

To work at Darebin City Council, you will be required to supply proof of work rights, a Victorian Employee Working with Children Check and comply with Child Safety standards. All employees are required to undertake an Australian Criminal History Check and may be required to complete a Functional Health Assessment.

Council requires all employees to be fully vaccinated against COVID-19 as outlined in the Staff Covid-19 Vaccination Policy.