Customer Experience Manager

2 days ago

Redfern, Australia The Aje Collective Full time

**Description**:
Aje was created in 2008 to translate the effortless Australian lifestyle into fashion.
Designed for an elegance grounded in ease, our garments empower our customers to feel relaxed, assured and beautiful.
Our company strives to invite freedom of self-expression in each architectural store environment, bringing our customers a confidence and beauty that elevates their every day to an occasion.
Join icon fashion house Aje as a Customer Experience Manager at our Aje Head Office in Redfern.
**About this opportunity**:
**People**:

- Management of the Customer Care team, fostering an environment that exhibits Aje Collective culture and values and creates a friendly, upbeat atmosphere where customer service is consistent with brand standards
- Manage the productivity of the Customer Care team through the communication of clear expectations on a weekly basis with regular progress conversations and completing the annual appraisal process.
- Regularly review the roster in line with HR requirements to drive business and customer performance.

**Customer**:

- Utilise internal customer insights to drive strategic and operational improvements in the customer experience across loyalty, multiple channels, collective brands, products, sales, and service.
- Motivate the Customer Care team to exceed defined KPIs and encourage high customer satisfaction.

**Operations**:

- Implement efficiency-led processes across customer interaction, solutions, and voice systems
- Maintain close working relationships with the Supply Chain team and E Commerce team to improve processes that achieve greater customer outcomes, reply, and resolution times.
- Provide feedback directly to the Ecommerce team on opportunities discovered on the websites.
- Research, propose, implement, and manage software or 3rd party tools to improve Customer Service.

**Reporting**:

- Review, monitor, and report on team performance in line with Customer Care KPI's and highlights
- Regular competitor analysis and commentary around market-leading opportunities
- Complete regular post-action reviews for presentation to Channel Leads and relevant senior stakeholders, highlighting successes, key learnings and further action required

**You will bring**:

- 2+ years’ experience in a Senior Customer Service Management position.
- A minimum of 5+ years working in a Customer Service team.
- Passion for motivating teams to exceed individual, team, and customer goals.
- A passion for operational excellence and inherent curiosity to understand business systems.
- Flexibility with rostered hours to meet the demands of the role to support business performance.
- Proven stakeholder engagement both at a senior level and from your direct team.
- Experience working closely with third-party logistics suppliers and warehouses.

What do we offer?
- Generous salary packaging
- It is hard not to embrace the Aje style with generous employee discounts, staff wardrobes, pre-order programs, clothing allowances and regular sample sales
- Your growth is our growth, training and development programs are recommended and encouraged
- Career progression
- Celebrate milestones such as, Birthdays with Aje leave benefits
- Access to our comprehensive Employee Assistance Program designed to support your wellbeing
- No key achievement and success goes unnoticed
- Referral incentives

  • Customer Experience Coordinator

    4 days ago

    Redfern, Australia The Aje Collective Full time

    **Description**: Aje was created in 2008 to translate the effortless Australian lifestyle into fashion. Designed for an elegance grounded in ease, our garments empower our customers to feel relaxed, assured and beautiful. Our company strives to invite freedom of self-expression in each architectural store environment, bringing our customers a confidence and...

  • Customer Service Coordinator

    8 hours ago

    Redfern, Australia UniLodge Full time

    Full Time opportunity - Join our new team at **_Y Suites - Gibbons Street, Redfern._**: - Grow your Career with UniLodge UniLodge is the leading provider of student accommodation in Australia and New Zealand. We have a growing portfolio of over 110 properties, encompassing over 35,000+ managed beds; and a team of over 1000 employed staff across our...

  • Customer Service

    1 week ago

    Redfern, Australia AC Projects Full time

    **The opportunity available & our company culture** Specialising in electrical and air conditioning group of companies rapidly growing and promoting staff from within. Australian owned and operated for over 20 years with a focus on doing the right thing by every employee to retain a positive working environment. This is a long-term opportunity to progress...

  • Retail Customer Service Officer

    1 week ago

    Redfern, Australia Australia Post Full time

    General information - Name - Retail Customer Service Officer - Ref # - 12346619 - Suburb - Redfern - State - NSW - State - New South Wales - Job Category - Base Grade - Work Type - Permanent Part Time - Weekly Hours - 25 - Description & Requirements - **Help us deliver like never before** Australia Post is delivering like never before. From the vehicles...

  • Customer Service Event Staff Wollongong

    6 days ago

    Redfern, Australia Australian Concert and Entertainment Security (ACES) Full time

    ACESGroup are seeking motivated customer service professionals to work in our Event Force division providing a high level of customer service to our clients and their patrons at WIN Stadium & Entertainment Centre. We are looking for fun, outgoing, professional team members who are passionate about providing exceptional customer experiences. You will work...

  • Customer Service Operations Staff

    1 week ago

    Redfern, Australia Australian Concert and Entertainment Security (ACES) Full time

    ACESGroup is the leading provider of Visitor Services Security Officers in NSW. We are an established, respected, and reputable business with more than 35 years’ experience in customer service staffing and over 20 years in public domain precincts. We build successful teams who play a valuable role in keeping the community safe in Sydney’s best...

  • Showroom Manager

    9 hours ago

    Redfern, Australia Trit House Full time

    Showroom Manager - Full Time (Redfern, NSW) If you’re passionate about furniture and sales, enthusiastic about contemporary design, and dedicated to meeting sales goals, you could be our next exceptional Showroom Manager - Sydney. Trit House is a specialist furniture retailer with stores in Melbourne, Sydney and Brisbane, supplying contemporary and...

  • Collections Manager

    6 days ago

    Redfern, Australia IPF Digital Full time

    Are you customer obsessed and a skilled problem solver, then keep reading, you may be the talent we are looking for. _ **Who are we?** IPF Digital Australia (trading as Credit24), is part of a global market-leading consumer lending business, IPF Group. With operations also in Europe and Mexico; we thrive to build a better world through financial inclusion...

  • Tenancy Manager

    2 days ago

    Redfern, New South Wales, Australia SGCH Full time $60,000 - $90,000 per year

    Redfern, Sydney NSWHighlights35 hour working week, contract opportunity till 30 January 2026Enjoy non-for-profit salary packaging up to $15,900 per year of your salary tax free plus an additional $2500 for meals and accommodation.Access Health and Wellbeing programs including Employee Assistance Program- free confidential support for your familyGreat office...

  • Account Manager

    2 weeks ago

    Redfern, New South Wales, Australia Reapit ANZ Full time $90,000 - $120,000 per year

    Reapit – Who are we? Reapit is the original, end-to-end business technology provider for estate agencies of all sizes. We've been helping sales and lettings agents to build relationships and grow their businesses for more than 25 years. Our technology connects property professionals in Europe, the Middle East, Australia, and New Zealand with buyers,...