Tenancy Manager

Redfern, Sydney NSW

Highlights

• 35 hour working week, contract opportunity till 30 January 2026
• Enjoy non-for-profit salary packaging up to $15,900 per year of your salary tax free plus an additional $2500 for meals and accommodation.
• Access Health and Wellbeing programs including Employee Assistance Program- free confidential support for your family
• Great office locations, close to public transport
• Work with an experienced and collaborative team of Housing professionals

What we do

As a Tier 1 provider under the National Regulatory System for Community Housing, SGCH offers subsidised rental housing for people on low to moderate incomes. We are a profit-for-purpose organisation that receives income from rent and reinvests it to deliver maintenance services and increase the supply of social and affordable housing. We balance business acumen with a social heart, strive for operational excellence and foster continuous learning and growth. We embody our ETHIC values and nurture a culture of kindness, respect, and teamwork to drive our mission to provide sustainable, safe, and affordable housing for all.

SGCH is an Equal Opportunity employer. Diversity makes us stronger, and we want an organisation that reflects the communities we serve.
About The Tenancy Manager Role
We have an opportunity for a Tenancy Manager to join our Customers – Services team in our Metro North East Region.

The work of a Tenancy Manager is critical to our business, you are the main point of contact for tenants to access our services and you set the standard for a positive customer experience. You are customer service focused and responsive to tenant requests – working to address day to day tenancy matters as quickly as possible and more broadly supporting tenants to link to services they need to improve their health and wellbeing and sustain their tenancy.

As a Tenancy Manager you will contribute to the sustainability of tenancies through proactive management of property care, tenant arrears and debt and anti-social behaviour. Central to this role is conducting regular home visits which serve as a key engagement tool in supporting tenant wellbeing and maintaining housing stability.

You work as part of a team of dedicated SGCH team members including support coordinators and Connecting Communities teams, and external partner organisations with a shared purpose to improve outcomes for tenants and social housing communities.

To succeed in this role, you will have experience in and passion to sustain tenancies for our customers by proactively managing property care, tenant arrears and debt and anti-social behavior.

This role is a contract role based at our Redfern office with travel to your portfolio and SGCH locations as required.

About You (essential Requirements)
To succeed in the role, you will have the below key attributes:

• Experience working with people from diverse backgrounds and cultures, including vulnerable people experiencing homelessness, rough sleepers, people managing mental health issues, experiencing domestic and family violence, people with disability, young people, older people
• Experience in property management in the real estate industry or in public or community housing sector
• Knowledge and understanding of NSW Residential Tenancies Act 2010
• Good written and verbal communication skills including interpersonal skills and the ability to negotiate
• Self-motivated with a learning mindset, with experience working autonomously
• Current NSW driving license

How To Apply

Please refer to the full Tenancy Manager position description for further details including the
essential criteria.
If this sounds like you,
please send a cover letter addressing the essential criteria
and
a copy of your up-to-date CV
using the form below before
9:00am, 15 September 2025.
Position Description:
Tenancy Manager