Customer Service Operations Staff

4 days ago


Redfern, Australia Australian Concert and Entertainment Security (ACES) Full time

ACESGroup is the leading provider of Visitor Services Security Officers in NSW. We are an established, respected, and reputable business with more than 35 years’ experience in customer service staffing and over 20 years in public domain precincts. We build successful teams who play a valuable role in keeping the community safe in Sydney’s best places.

ACESGroup are seeking motivated customer service professionals to work in our Event Force division providing a high level of customer service to our clients and their patrons at McDonald Jones Stadium in Newcastle.

We are looking for fun, outgoing, professional team members who are passionate about providing exceptional customer experiences. You will work closely with your team members to manage queues, provide directional information, assist customers, and provide an outstanding level of customer service.

Responsibilities and duties may include:

- Customer service and guidance information
- RSA monitoring and queue management
- Customer service and guidance information
- COVID Safe monitoring and check-in compliance

Essential Criteria:

- Appropriate work rights in Australia
- Customer service experience
- Reliability, punctuality and attention to detail
- The ability to follow specific procedures
- Responsible Service of Alcohol

What ACES has to offer
- Amazing workplace
- Superior career pathways and opportunities
- Training and upskilling (internal RTO)
- Convenient sites / locations
- Flexible rosters, additional work at events
- Attractive conditions
- Successful growing company with diverse opportunities.

ACESGroup is an equal opportunity employer, committed to all forms of workforce inclusion. ACESGroup do not accept referrals from recruitment agencies. Please note that successful applicants will require a range of background, police, medical and reference checks.


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