Customer Service

2 weeks ago

Parramatta, New South Wales, Australia Hays | Contact Centres Full time

Are you driven by purpose and passionate about helping others? This is your opportunity to join a prestigious Big 4 bank and support customers through some of life's most challenging moments.

We're looking for empathetic and resilient Customer Service Consultants to join our Fraud & Scams team.

In this role, you'll provide compassionate, solutions-focused support to customers impacted by fraud or unexpected claims-helping them feel secure and supported as they navigate complex situations.

This is a full-time, 9-month contract role based in Parramatta, with strong potential for permanent conversion. You'll enjoy career development, a supportive team environment, and the chance to make a real difference.

What You'll Be Doing

  • Engage with customers affected by fraudulent activity or claims, offering tailored support and practical solutions.
  • Handle sensitive enquiries with empathy, urgency, and professionalism.
  • Use your resilience and positivity to guide meaningful conversations.
  • Help customers understand the claims process and restore their financial confidence.
  • Apply investigative and questioning skills to assess and resolve fraud and claims cases.

What You'll Bring

  • Previous experience in customer service or a contact centre environment.
  • Confidence in managing sensitive conversations with care and professionalism.
  • High levels of empathy, emotional intelligence, and resilience.
  • A customer-first mindset with strong problem-solving abilities.
  • Excellent attention to detail and accuracy in processing information.
  • Prior experience in fraud, claims, or investigations is highly regarded.

Why Join Us?

Career Growth - Work with a leading Big 4 bank offering clear pathways for development.

Supportive Culture - Join a collaborative team in a modern Parramatta office.

Competitive Pay - Earn $38.99-$45/hour (Dependant on your experience) + super + loadings, with potential for a permanent salary package.

Stability & Opportunity - Full-time hours on a 9-month contract with high potential for extension or permanency.

Purpose-Driven Work - Make a genuine impact by helping customers recover from fraud and unexpected claims.

Role Details

  • Location: Parramatta
  • Roster: Rotating shifts Monday to Sunday
  • Employment Type: Full-time, 9-month contract with strong potential for permanent conversion

If you're ready to use your skills to support customers through life's challenges and grow your career in banking, we'd love to hear from you.

Apply now And take the next step in your career with purpose.

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