Scheduling Coordinator

2 days ago

Melbourne, Australia Inject Full time

Join an established Australian company with over 40 years of success.
- Enjoy work-life balance with regular Monday-Friday working hours.
- Moorabbin location.

**About CDK Stone**

Across our 40-year history, we have been importing premium natural stone, high quality tools and equipment, and cutting-edge stone processing machinery. Providing total support to the stone industry, we have a team of technicians who install, maintain and repair this sophisticated machinery.

With a national presence and head office in Moorabbin, we are now looking for our next Scheduling Coordinator to join the team.

**Why You Want to Work Here**
- It is the culture and unprecedented support you will receive in this role that will excite you and keep you coming back for more. Within our existing close-knit team, you will enjoy the banter and laughs of a down to earth and friendly group, but also the backing from people who are never too busy to help out.
- No previous scheduling experience is required to be successful in this role. We place a strong emphasis on learning and development, which will enable you to grow both personally and professionally.
- We have a high retention rate across our three divisions, which is a testament to our culture of support and success.
- Enjoy working regular Monday-Friday hours (8:00am-4:30pm), with no weekend work or late nights.
- Whilst this will predominantly be an office based role, there is some flexibility to work from home.

**About You**
- Organisation is one of your great strengths and something you pride yourself on. You are systematic in how you keep track of tasks, ensuring nothing is missed and deadlines are met.
- From your experience with customers you already have an innate ability to build relationships like no other, enabling you to instil confidence, trust and understanding for all your customers (both internal and external) where they feel heard, understood and full supported.
- You thrive on being a problem solver. For you, you enjoy asking questions, digging deeper and making an informed decision on what to do next.

**About the Role**

The goal for this position within the service department is to ensure the coordination of the end to end delivery of service requests from highly valued customers and remain the first point of contact.

You will add significant value by:

- Being the first point of contact for customers, promptly supporting them throughout their service request
- Investigating and understanding what possible issues are occurring with the machinery
- Accurately assess customer needs and log them into the CRM system
- Liaising with technicians and ensure they are fully supported and properly equipped for each sight visit
- Providing ongoing service updates to customers throughout the entire request
- Enjoying the satisfaction of solving the customers problem

**Selection Criteria**

***
To be considered for this exciting opportunity, all we require is that you have customer service experience.

**What Next?

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