Analyst, Client Experience

Description

About this role

BlackRock Whole Portfolio Solutions Servicing Team - Analyst - Client Experience Management

BlackRock Overview

BlackRock is one of the world’s preeminent asset management firms and a best-in-class provider of global investment management, risk management and advisory services to institutional, intermediary and individual investors around the world. BlackRock offers a range of solutions — from detailed fundamental and quantitative active management approaches aimed at improving outperformance to highly efficient indexing strategies designed to gain broad exposure to the world’s capital markets. Our clients can access our investment solutions through a variety of product structures, including individual and institutional separate accounts, mutual funds and other pooled investment vehicles, and the industry-leading iShares® ETFs.

Whole Portfolio Solutions Servicing Team Overview

Exceeding the service expectations of our most complex clients at all stages of the client lifecycle is equal in importance to strong investment performance. The Whole Portfolio Solutions Servicing Team is a new pillar within BlackRock’s Client Experience division and is responsible for delivering a dedicated onboarding and servicing experience to the firm’s most complex clients.

The team was established in early 2021 to support the increasing number of clients choosing to partner with BlackRock to build investment solutions based on a whole portfolio approach. The team is now looking for an additional member based in Sydney.

Analyst Role Overview

As an Analyst in the team you will provide support to the dedicated client servicing leads for the firm’s most complex mandates. You will play an important role in building a deep and trusting relationship with these clients from a very early stage of the firm’s overall engagement and continue this partnership into an ongoing dedicated servicing role. By working with the firm’s most complex and demanding clients you will challenge yourself to understand intricate operating models and unique servicing requirements in order to provide a differentiated client experience. Through proactive engagement you will have the satisfaction of delivering the best of BlackRock to clients with the goal of exceeding their servicing expectations.

Role Responsibilities
- Build a trusting relationship with clients and a deep understanding of their organization and their investment solution
- Support the design and documentation of a servicing standard that meets each client’s needs
- Deliver a dedicated service experience that exceeds this standard through proactive engagement
- Partner with niche design and implementation team members, to onboard and manage ongoing change for clients
- Partner with colleagues and functions across BlackRock to innovate and develop new technology and operational processes that continue to improve your clients’ servicing experience
- Demonstrate your client relationships to understand how BlackRock can continuously improve its service proposition for complex clients

Experience and Skills
- Naturally exudes emotional ownership for client needs
- Excellent interpersonal skills and team-approach approach
- Operates effectively under pressure and working to tight deadlines
- Proficiency in independently prioritizing own work
- Problem solver who seeks to innovate and design solutions
- Appreciation for importance of process to manage risk
- Ability to understand complex investment portfolios
- A quick and curious learner who seeks to improve themselves and those around them

EarlyCareers

Our benefits

To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

Our hybrid work model

BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 3 days in the office each week, with the flexibility to work from home up to 2 days a week; some business groups may require more time in the office due to their roles and responsibilities. Beginning in September, all employees will shift to at least 4 days in the office per week, with the flexibility to work from home 1 day a week. We remain focused on increasing the impactful moments that arise when we work together in person - aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.

About BlackRock

At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are s