Client Services Analyst

Paramount is a global media and entertainment organisation with some of the best known and loved brands in the world. In Australia, we deliver premium content on any screen, anytime, anywhere, via an enhanced viewing ecosystem.
We pride ourselves on creating content that gets people talking. What's more, you can watch and stream for free all these great shows (and more) on 10 as well as 10 Drama, 10 Comedy and Nickelodeon, and a vast array of Free Ad-Supported Streaming TV, known as FAST channels, as well as our subscription video on demand service, Paramount+.
We now have a permanent full-time role available in our Sydney office for a Client Services Analyst to support our critical help-desk function.
Enough about us What you'll do as a Client Services Analyst:
The purpose of this role is to provide reactive and proactive incident resolution and service request management for technology applications, software, hardware and network systems, including user administration. This role works within a team environment supporting a dynamic and fast-paced media business.
Functions will also include:
Provide accurate Incident resolution and Service Request management, within established SLA time frames, meeting or exceeding user requirements and expectations.
Manage Incidents and Service Requests effectively; ensuring information is captured in the appropriate Management System for future reference and analysis.
Liaise with internal support teams, both local and international, and external service providers as required to resolve Incidents and complete Service Requests, to ensure compliance with SLAs.
Facilitate the acquisition and installation of hardware and software for users required by the business.
Contribute and document Client Services related knowledge to the internal wiki and assist in knowledge transfer across the team.
Securely maintain the IT Operational and physical environments in line with corporate security policies, standards and work practices.
What are we looking for in a Client Services Analyst? What's important?
Ideally 2 years of experience working in an IT service/help desk role
Relevant tertiary or industry certified qualifications
A strong customer service and work ethic
Excellent analytical and problem-solving skillsVery effective verbal and written communication skills
Sound knowledge of Microsoft Office and media applications such as Adobe Creative Suite
Experience supporting both Windows and Mac desktop environments
Experience in using IT Service desk incident management processes, ticketing systems
Active Directory and Desktop Remote Management tools highly advantageous
Experience working in broadcast media would highly desirable
Paramount embraces differences and we welcome applications from people of all backgrounds regardless of factors such as race, colour, sex, language, religion, political or other opinion, national or social origin, property or birth. These grounds also include age, nationality, marital status, disability, place of residence and sexual orientation.
We're honoured to have been named on Diversity Council Australia's annual list of Inclusive Employers in and . This acknowledgement highlights our commitment to creating a diverse and inclusive workplace where all employees feel valued and supported.
Paramount acknowledges Aboriginal and Torres Strait Islander peoples as Australia's original storytellers and the first peoples of the lands where we create, broadcast and connect. We pay our respects to their timeless stories that continue to shape Country and culture.
Reasonable adjustments
Paramount recognises that everyone is unique, and you might require some adjustments to ensure you have the best opportunity to apply and be considered for this position. If we can make some adjustments to our recruitment/interview process to help set you up for success please contact us at Adjustments include but are not limited to; alternative application methods, interview setups, physical requirements, guidance for trans or gender diverse applicants, specific interview availability times.