Client Services Analyst

2 days ago

Sydney, New South Wales, Australia Network 10 Full time

Paramount is a global media and entertainment organisation with some of the best known and loved brands in the world. In Australia, we deliver premium content on any screen, anytime, anywhere, via an enhanced viewing ecosystem.

We pride ourselves on creating content that gets people talking. What's more, you can watch and stream for free all these great shows (and more) on 10 as well as 10 Drama, 10 Comedy and Nickelodeon, and a vast array of Free Ad-Supported Streaming TV, known as FAST channels, as well as our subscription video on demand service, Paramount+.

We now have a permanent full-time role available in our **Sydney** office for a Client Services Analyst to support our critical help-desk function.

**Enough about us What you'll do as a Client Services Analyst**:
**Functions will also include**:

- Provide accurate Incident resolution and Service Request management, within established SLA time frames, meeting or exceeding user requirements and expectations.
- Manage Incidents and Service Requests effectively; ensuring information is captured in the appropriate Management System for future reference and analysis.
- Liaise with internal support teams, both local and international, and external service providers as required to resolve Incidents and complete Service Requests, to ensure compliance with SLAs.
- Facilitate the acquisition and installation of hardware and software for users required by the business.
- Contribute and document Client Services related knowledge to the internal wiki and assist in knowledge transfer across the team.
- Securely maintain the IT Operational and physical environments in line with corporate security policies, standards and work practices.

**What are we looking for in a Client Services Analyst? What's important?**
- Ideally 2 years of experience working in an IT service/help desk role
- Relevant tertiary or industry certified qualifications
- A strong customer service and work ethic
- Excellent analytical and problem-solving skillsVery effective verbal and written communication skills
- Experience supporting both Windows and Mac desktop environments
- Experience in using IT Service desk incident management processes, ticketing systems
- Active Directory and Desktop Remote Management tools highly advantageous
- Experience working in broadcast media would highly desirable

We're honoured to have been named on Diversity Council Australia's annual list of Inclusive Employers in 2023-24 and 2024-25. This acknowledgement highlights our commitment to creating a diverse and inclusive workplace where all employees feel valued and supported.

Paramount acknowledges Aboriginal and Torres Strait Islander peoples as Australia's original storytellers and the first peoples of the lands where we create, broadcast and connect. We pay our respects to their timeless stories that continue to shape Country and culture.

LI-LG1

Reasonable adjustments

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