Salesforce Administrator

**International tourism and transport company**

**ASX200 listed with 12500+ employees globally**

**Access to a range of Employee Benefits**

**Join Kelsian Group as a Salesforce Administrator**

Are you a passionate Salesforce professional eager to make a significant impact within a dynamic and innovative organisation?

Kelsian Group is seeking a skilled **Salesforce Administrator** to manage, maintain, and enhance our Salesforce platform, ensuring it aligns with our business objectives and supports our strategic goals.

**About the Role**

As a **Salesforce Administrator,** you will play a pivotal role in the day-to-day management and customisation of our Salesforce platform. From optimising workflows to managing integrations, your contributions will directly impact system performance, user satisfaction, and business efficiency.

**Key Responsibilities**

As the Salesforce Administrator, you will:
**System Maintenance & Administration**
- Conduct regular system audits and data quality checks.
- Manage Salesforce users, profiles, roles, permissions, and data security.
- Monitor system performance and troubleshoot issues.
- Contribute to CRM team change reviews, enhancing governance and best practice standards.
- Administer Salesforce Platform deployments, automation, and utilise CI/CD tools (e.g., SFDX, GitHub, Bitbucket, Gearset).

**Customisation & Configuration**
- Customise Salesforce objects, fields, page layouts, record types, workflows, and validation rules.
- Optimise the system for performance, usability, and alignment with business processes.
- Develop and maintain Lightning components, dashboards, and reports.
- Implement and maintain automation processes such as flows.
- Manage bulk data queries, creation, and update requests.
- Support production issues and requests by creating Standard Operating Procedures.
- Assist the business in developing insightful reports and dashboards.

**Data Integration & Development**
- Manage integrations between Salesforce and other operating systems.
- Collaborate with cross-functional teams to ensure data integrity and handle complex integration requirements.
- Stay updated on Salesforce releases, best practices, and emerging trends.

**Stakeholder Support**
- Work with internal teams to gather business requirements and translate them into technical solutions.
- Provide training and support to end-users to maximise platform adoption and efficiency.
- Create and maintain documentation on system configurations, processes, and training materials.

**What You Will Bring**

**Skills & Attributes**
- Strong analytical and problem-solving abilities.
- High attention to detail and commitment to data integrity.
- Resilient and adaptable in a fast-paced environment.
- Effective multitasking and prioritisation skills.

**Qualifications & Experience**
- Bachelor’s degree in IT, Computer Science, or related field.
- Salesforce Administrator Certification (ADM-201, Advanced Administrator).
- Salesforce administration experience.
- Proficiency with workflows, automation, and data management tools (e.g., Data Loader, Excel).
- Experience with Salesforce Marketing Cloud, CI/CD tools, and agile methodologies is highly regarded.

**How to Apply**

If you’re passionate about leveraging technology to drive business success and thrive in a collaborative, values-driven environment, we’d love to hear from you

We are requesting your resume and a cover letter explaining why you are the best person for this position.

**Applications close 16 December 2024.**

**About Us**

**Kelsian Group Limited** is an ASX200-listed business with over 12,500 employees across Australia, Singapore, the United Kingdom, and the United States.

Kelsian Group Limited is an Australian-based integrated multi-modal transport provider and tourism operator and a leader in sustainable public transport as the operator of Australia’s largest zero-emission bus fleet and Australia’s largest electrified bus depot. We pride ourselves on maintaining a strong commitment to integrity, transparency, and accountability in all our operations.

At Kelsian Group Limited, we are more than just a company - we're a team of dedicated professionals committed to innovation, growth, and positive change. With a strong commitment to our employees and a vision for a brighter future, we’re poised for continued success in the years ahead.

We aim to provide meaningful and sustainable employment opportunities that are free from barriers, support and celebrate the diverse talents of our team members, improve awareness of the value of diversity and inclusion across our organisation, and enable our leaders to champion diversity and inclusion.