Employer Premium Service Specialist

3 days ago

Adelaide, Australia Mercer Full time

We are seeking a talented individual to join our **Wealth Consumer Admin Operations** team at **Mercer**. This role will be based in **Adelaide**office. This is a hybrid role that has a requirement of working at least three days a week in the office.

The **Employer Premium Service Specialist** will provide administrative support for employer-related requests and transactions, ensuring high-quality service to internal and external stakeholders while enhancing Mercer’s reputation in the market.

**We will count on you to**:

- Provide top-level administrative support to internal and external stakeholders.
- Perform peer reviews for complex processing and inquiries, including managing and resolving complaints.
- Complete complex employer/payroll-related administration tasks, including ad-hoc reporting and identifying discrepancies.
- Assist in designing and reviewing Standard Operating Procedures, ensuring compliance with legislative obligations.
- Support audit activities and implement recommendations for risk enhancement.

**What you need to have**:

- Year 12/VCE/HSC or equivalent.
- A minimum of 3 years of experience in superannuation administration.
- Strong knowledge of superannuation legislation and systems (ideally Sonata and/or SuperB, Salesforce, Excel, Word, Outlook).
- Excellent attention to detail and strong organisational skills.

**What makes you stand out**:

- Exposure to financial advice administration.
- Strong written and verbal communication skills.
- A self-motivated and proactive approach to delivering outstanding service.

**Why join our team**:

- We help you be your best through professional development opportunities, interesting work and supportive leaders.
- We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
- Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

**About Mercer**:
Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

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