Principal Technology Officer

2 days ago

Brisbane, Australia Queensland Health Full time

**The role**: Provide on-site and remote level 2 technical support, incident management and request fulfilment in one or more technology domains to ensure defined enterprise service levels are met. The technical domains include End User Computing; Servers and Networks and Unified Communications.

**Duties include**:

- Provide high level ICT technical expertise, support and administration by maintaining the operational environment and defined enterprise service levels.
- Provide operational support (on site and remote) to Queensland Health sites ads required.
- Effectively supervise and manage staff by adhering to unit and organisational goals, policies and procedures.
- Provide support and assistance in the clarification and prioritisation of tasks by ensuring assigned priorities are met in accordance with defined enterprise service levels.
- Assist management in the decision-making process by preparing technical reports, specifications and trend analysis within the unit.
- Manage ICT assets by ensuring relevant information is recorded accurately

Are you right for this role?To be considered for this role, you will demonstrate strong technical expertise the installation and configuration of data and/or voice hardware and/or equipment with exposure to communications (Cisco, Alcatel, Ascom, Commtech, etc) and networking technologies (Cisco Unified Communications and wireless access technologies, etc.). A full list of relevant technologies can be found in the role description.
Additionally, you will possess exceptional problem-solving skills and will be a confident and clear communicator. You will be able to consult and liaise with stakeholders in a calm and clear manner to resolve complex and at times urgent situations to provide a collaborative and solutions focused service. You will have the ability to engage with others of a varied technical capability and knowledge to achieve a common goal.
**About Digital Partnership Teams - eHealth Queensland**: eHealth Queensland is one of the largest Information Communication Technology operations in the state. It is responsible for ensuring the smooth operation of information systems and technologies so that Queensland Health employees and health providers have access to information that supports the delivery of health care.The Digital Partnership Teams provide hands on support to health professionals, healthcare staff, and the hospital community to provide a service that enables and supports the best in digital healthcare delivery. The Customer Services Branch is passionate about creating positive customer.Benefits of working with eHealth Queensland: By joining eHealth Queensland, you will work within a fast-paced, challenging and supportive environment where every employee plays a critical role in our ongoing success.

**You will enjoy a variety of benefits, including**:

- Competitive salary + generous superannuation and leave loading
- Flexible working arrangements
- Diverse work culture
- Career training and development

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