Customer Engagement Specialist

**Customer Engagement Specialist**

**Reports to**: Customer Engagement & Support Team Lead

**Location**: Hybrid - Office (Sydney) & Remote

**Hours**: 32hrs/4-day week (work for 4 days, get paid for 5)

**Who we are and what is important to us**:
Wonde is an innovative and fast-growing, ed-tech (education technology) scale-up that is on a mission to deliver cutting-edge technologies to improve ways of working for the education sector.

We are trusted by 25,000 schools, internationally in the security and reliability of their technology and data.

We’re committed to changing students' lives and want the help of talented individuals who will support our journey in driving better outcomes for the education sector.

**Jon Snapshot**:
With our head office in the UK, Wonde has more recently opened offices in Sydney and Manila to service the Asia Pacific region and is currently expanding our team of talented individuals to join us on our growth journey.

As Customer Engagement Specialist you will be part of the team that is the ‘go-to’ for engaging with the schools. You will be hands-on across a variety of projects, with a huge opportunity for career progression and play a critical role within the team on a daily basis.

What you'll be doing:

- Build and strengthen relationships by providing top class customer service with a professional and credible approach
- Be the key point of contact across the installation process, liaising with the tech support and sales teams to ensure smooth onboarding
- Be capable of maintaining 70+ calls daily to ensure KPIs are being met
- Proactively and efficiently onboarding schools and apps
- Advise schools and apps on best practices to support their success with Wonde
- Provide advice and guidance to colleagues within Wonde to support wider business objectives in areas of expertise
- Collaborate with wider teams to support the success of customer experience and delivery
- Maintain security and procedures set out by the company

**Requirements**:
**What we're hoping you'll bring**:

- Minimum 1 years experience in a phone-based telesales or marketing role
- Self motivation and the ability to show initiative and a proactive approach is critical to succeed in this role
- A strong work ethic that demonstrates dedication to the company, its mission, personal pride, and the team
- A desire to work in a culture of excellence
- Enthusiasm and the ability to quickly build rapport when engaging with schools
- Strong aptitude and passion to find a resolution to support enquiries
- Dedicated team player interested in growing as an individual
- Excellent written and verbal communication skills to accelerate relationships and ensure efficient administration

**Benefits**

**What you’ll get**:
Wonde is much more than just a place to work. It is a place to grow, innovate, excel and learn. We have tech people, creative people and people people, all focused on providing a superior customer experience.

We value, support and champion those we work with - promoting personal growth and happiness. We get that our success is dependent on the collective energy, intelligence and contributions of all our team members and we are committed to ensuring our work environment is the best it can be.

We value your commitment and have worked hard to create adaptable and comprehensive benefits packages to suit individual needs, although you can expect the below as standard:

- 4-day working week
- Flexible working schedule/work from home opportunities
- Buy and sell holiday scheme
- Additional holiday for length of service
- Annual allowance for volunteering days
- Monthly lunch club (on us)
- Comprehensive wellness programmes (think meditation retreats and continuous access to wellbeing apps/initiatives)
- Enhanced maternity, paternity and adoption benefits
- Electric car scheme
- Cycle to Work Scheme
- Eye examination scheme
- Financial contribution to the set up of work from home environments
- Use of new and leading technology in the form of apple products
- Frequent company-funded social events
- Office closure between Christmas & New Year
- Access to continuous learning and development opportunities
- Comprehensive employee referral scheme
- Casual Dress Code

In addition to the above, you’ll have access to our ‘take your pick’ benefits scheme which is tailored specifically to you