Customer Engagement Manager

4 weeks ago

Sydney, New South Wales, Australia EatClub Full time
About EatClub

EatClub, co-founded by world-renowned chef Marco Pierre White, is transforming the hospitality industry with a dynamic pricing platform. We empower restaurants to maximise revenue by filling empty tables and offering diners exclusive deals. With millions of seats filled and strong growth, we are seeking a Customer Engagement Manager to join our team.

Base pay range

A$85,000.00/yr - A$100,000.00/yr

Location: Sydney, NSW

Employment type: Full-time, Permanent

About the Role

The Customer Engagement Manager will be responsible for developing, implementing, and optimising customer engagement and communication strategies across multiple digital channels. Working closely with campaign managers, social media specialists, designers, and performance marketers, this role drives customer acquisition, engagement, retention, and loyalty.

Key Responsibilities
  • Develop and implement multi-channel marketing and communication strategies, including email, SMS, push notifications, and in-app messaging.
  • Conduct market research and analyse customer data to identify trends, segment audiences, and inform strategy.
  • Plan, execute, and optimise marketing campaigns to increase customer engagement and improve ROI.
  • Manage marketing content and messaging to ensure alignment with broader promotional campaigns and a consistent brand voice.
  • Conduct A/B and multivariate testing to evaluate campaign performance and recommend improvements.
  • Monitor and report on campaign performance metrics such as open rates, click-through rates, conversion rates, customer retention, and ROI.
  • Collaborate with internal teams to design visually compelling and on-brand marketing materials.
  • Provide strategic recommendations based on insights and ensure compliance with best practices across all communication channels.
What you will bring
  • Bachelor's degree in Marketing, Communications, Business, or a related field.
  • 2–4 years of demonstrated experience in marketing, customer engagement, or related roles.
  • Proven ability to develop and implement marketing strategies across digital channels.
  • Strong analytical and reporting skills with experience using marketing platforms and data tools.
  • Excellent communication, organisational, and project management abilities.
  • Familiarity with A/B testing, campaign optimisation, and digital engagement best practices.
  • Experience in the hospitality, food, or technology sector will be highly regarded.
What We Offer
  • Competitive salary package $85,000 - $100,000 plus superannuation.
  • Opportunity to work with a rapidly growing and innovative company.
  • Collaborative and dynamic team culture.
  • A chance to make a significant impact on customer engagement and retention.
  • We're excited to meet you
Details
  • Seniority level: Mid-Senior level
  • Employment type: Full-time
  • Job function: Marketing
  • Industries: Hospitality

Referrals increase your chances of interviewing at EatClub. Get notified about new Customer Engagement Manager jobs in Sydney, New South Wales, Australia.


#J-18808-Ljbffr

  • Customer Engagement Manager

    4 weeks ago

    Sydney, New South Wales, Australia EatClub Full time

    About EatClubEatClub, co-founded by world-renowned chef Marco Pierre White, is transforming the hospitality industry with a dynamic pricing platform. We empower restaurants to maximise revenue by filling empty tables and offering diners exclusive deals. With millions of seats filled and strong growth, we are seeking a Customer Engagement Manager to join our...

  • Advisor Engagement

    5 days ago

    Sydney, New South Wales, Australia NSW Department of Customer Service Full time $90,000 - $123,000 per year

    Advisor, Engagement - Innovation & Stakeholder ManagementOngoing/ Permanent role with Revenue NSWLocations: Parramatta, Gosford, Maitland, Lithgow or WollongongHybrid working available.The Taxes & Grants division within Revenue NSW is seeking to fill the role of Advisor, Engagement and create a talent pool for future opportunities. We are looking for a...

  • Customer Engagement Manager

    4 weeks ago

    Sydney, New South Wales, Australia Bupa Australia Full time

    Join to apply for the Customer Engagement Manager role at Bupa Australia Location: Melbourne, Sydney or Brisbane | Work Type: Full-time / 12-month Fixed Term Contract | Hybrid Work Arrangement About the Role We have a rare and exciting opportunity for a Proposition Manager to join our Service squad on a 12-month fixed-term secondment covering...

  • Customer Engagement Manager

    4 weeks ago

    Sydney, New South Wales, Australia Bupa Australia Full time

    Join to apply for the Customer Engagement Manager role at Bupa AustraliaLocation: Melbourne, Sydney or Brisbane | Work Type: Full-time / 12-month Fixed Term Contract | Hybrid Work ArrangementAbout the RoleWe have a rare and exciting opportunity for a Proposition Manager to join our Service squad on a 12-month fixed-term secondment covering parental leave.As...

  • Events and Engagement Officer

    4 weeks ago

    Sydney, New South Wales, Australia NSW Department of Customer Service Full time

    OverviewEvents and Engagement OfficerClerk Grade: 7/8Annual Salary Range: $113,574 - $125,720 + superannuationEmployment Type: Ongoing, Full-timeLocation: Haymarket, Sydney / HybridResponsibilitiesManage a diverse range of events, connecting communications professionals across NSW Government to policy and educational informationHelp drive innovation and...

  • Events and Engagement Officer

    4 weeks ago

    Sydney, New South Wales, Australia NSW Department of Customer Service Full time

    OverviewEvents and Engagement OfficerClerk Grade: 7/8Annual Salary Range: $113,574 - $125,720 + superannuationEmployment Type: Ongoing, Full-timeLocation: Haymarket, Sydney / HybridResponsibilitiesManage a diverse range of events, connecting communications professionals across NSW Government to policy and educational informationHelp drive innovation and...

  • Events and Engagement Officer

    1 week ago

    Sydney, New South Wales, Australia NSW Department of Customer Service Full time $113,574 - $125,720 per year

    Events and Engagement OfficerClerk Grade:7/8Annual Salary Range:$113,574 - $125,720 + superannuationEmployment Type:Ongoing, Full-timeLocation:Haymarket, Sydney / HybridManage a diverse range of events, connecting communications professionals across NSW Government to policy and educational informationHelp drive innovation and effectiveness of government...

  • Events and Engagement Officer

    4 weeks ago

    Sydney, New South Wales, Australia NSW Department of Customer Service Full time

    OverviewEvents and Engagement Officer role at NSW Department of Customer Service.Base pay range: A$113,574.00/yr - A$125,720.00/yr. Annual Salary Range: $113,574 - $125,720 + superannuation. Employment Type: Ongoing, Full-time. Location: Haymarket, Sydney / Hybrid.Position detailsEvents and Engagement OfficerClerk Grade: 7/8Salary and role information is...

  • Customer Engagement Marketing Manager

    3 weeks ago

    Sydney, New South Wales, Australia Investa Property Group Full time

    Here at Investa, we're all about creating spaces that reflect how people work, live, and thrive today—and how they'll want to do so in the future. For over 20 years, we've led the way in making positive change in Australia's workplaces.We're an Australian diversified real estate company with a recognised track-record of investment and development across...

  • Customer Engagement Consultant

    1 week ago

    Sydney, New South Wales, Australia ebet Full time $90,000 - $120,000 per year

    As a Customer Engagement Consultant at Ebet, you'll develop, conduct, and maintain effective training programs for both customers and employees. You'll be at the heart of driving product utilisation through in-person and remote training sessions, collaborating with our Sales, Support, and IT teams to advance our product portfolio based in either Syndey or...