Customer Service Agent

**Turn caring into a career with the myHomecare Group.**

**Customer Service Agent**
**Malvern East**
**Full Time - Monday - Friday - 9am to 5pm**

We are Looking for a superstar _Customer Service Agent _with a desire to make a difference.
- Play an important role with a company who cares.
- Generous salary with benefits & perks.
- Develop your career at the leading Provider in the Home Care Package Industry.

At the myHomecare Group you will be part of a team of likeminded individuals across the country who support older Australians to continue living in their homes longer. With a rich 100-year history, we have been delivering exceptional care to older Australians since the year our oldest client was born. We have the added benefit of an innovative, creative and passionate team who are constantly striving to get even better outcomes for our clients.

**Does this sound like you?**

We have an exciting opportunity for an enthusiastic and organised _Customer Service Agent, _looking to make a real difference through their work at myHomecare in Malvern East.

You will be part of our Better Living Homecare, Let’s Get Care and Just Home Care Packages team.

We are a Commonwealth Government approved Home Care Package Provider, which assists with the delivery of care and support services to older Australians who wish to continue living independently at home.

As part of the greater myHomecare Group, we operate under four brands: Better Living Homecare, Let’s Get Care, Happy Living and Just Home Care Packages. Each of our brands has a unique point of difference in the industry, ranging from self-management, part-management to full care management, and we cater our support to each client’s unique care needs to ensure we have the best solution for every Home Care Package holder.

Despite our brands differing in the model of care they offer; they are all governed by the same mission: to provide older Australian’s with the support they need to live independently at home, safely and happily.

**So, what does the role entail?**

No matter your role with the myHomecare Group, you’ll play a key part in supporting our clients and their families. With us, you’ll become a true expert of customer service in the in-home care space - and we’ve got the comprehensive training and development tools to get you there. You’ll be responsible for:

- Answer all incoming calls and understand the organisation team structures to connect clients into the right areas across the business, using problem solving skills and customer first mindset.
- Document Client inquiries in the Customer Record System so that the client’s inquiry and outcome of the call has a clear record in the system.
- Greet visitors and ensure they have signed in and out of the building.
- Maintain clean and tidy office and reception areas
- Complete all administration tasks as required by the management and liaise with the administration team
- Complete the Key Performance Metrics required in the role in terms of the number of calls and the quality of the call interactions with clients.

**We are looking for someone with**:

- Certificate III in Business (or similar).
- 12 months experience+ in a small high-volume contact centre or customer service environment ideally in a regulated industry, Aged Care or Health industry highly preferred.
- Proven Customer Service Experience in a multi-faceted business.
- A passion for servicing customers and experience in handling complex client enquiries
- Excellent interpersonal and communication skills utilised in developing collaborative relationships with consumers, internal and external stakeholders.
- High Proficiency in MS Office computer skills.
- High Proficiency Written and Oral skills.
- Salesforce or Lumary Software experience is desirable.
- The right to work in Australia.
- National Police Clearance or willingness to obtain (the myHomecare Group will organise via WorkPro at no cost).
- Proof of Covid Vaccination.

**What will we offer you?**
- **A role with true purpose**: you get to see how you are making a difference in people’s lives every day.
- **Benefits & perks**: we have a special program that rewards you for your hard work with discounts to a broad range of brands.
- **Opportunity to grow**: we provide up-skilling opportunities, training and networking, to ensure you are constantly able to grow within your career.
- **Flexibility**:work within an organisation that is leading the way in providing care to older Australians and has a national footprint. The myHomecare Group’s national presence gives you true flexibility to search for future opportunities across the country while staying within the team.
- **Supportive team with positive culture.**

To apply, upload your resume through SEEK.