Customer Service Consultant

20 hours ago

Malvern East, Victoria, Australia Chris Barnard Nursing Agency Full time $45,000 - $60,000 per year

VIBRANT team. REAL impact.

Join a fast-paced, friendly environment that supports healthcare facilities across Victoria, Tasmania & NSW.

 Hours: Casual (Saturday & Sunday availability essential). Shifts are scheduled in advance, perfect if you're studying or balancing other commitments.

 About us

First things first, we are a team of 30 at Chris Barnard Health (Or more commonly known as CBH) located in Malvern East. We work exclusively with Aged Care Facilities and Home Care Clients to support their staffing needs of healthcare workers (think Nurses, Personal carers, cleaners and so on) 

 About the position

This is a very fast paced, high volume position (Healthcare is very busy) At the same time, you will build fantastic relationships with both our staff members as well as the clients from the Healthcare facilities you speak to on a regular basis. You will be ensuring you are entering the information you are receiving, correctly and have excellent communication skills. We provide full training and ongoing for this position so don't worry, you won't be thrown into the deep end  

Duties include but are not limited to.

  • Answer calls and provide prompt service to our clients and employees.
  • Data entry and allocate shifts according to staff availability in an accurate and timely manner.
  • Employee care calls and general administration tasks.

This could suit a number of circumstances in your current working life such as:

  • a parent returning to the workforce
  • a student needing flexibility around classes

What we are looking for

  • Outstanding phone manner
  • Highly developed communication skills, both written and verbal
  • A customer service focus
  • Excellent time management skills
  • Proven teamwork skills
  • A good working knowledge of computer software, including Microsoft Word and Excel
  • Sound problem solving and analytical skills
  • Team Player

Come experience the CBH difference - we celebrate and reward hard work with lots of internal events (dress-up days, casual Fridays, with lots of lunches, dinners, and drinks) as well as quarterly parties to meet our team once every three months (more eating, drinking, and having lots of fun).

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