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Ndis Service Coordinator

2 weeks ago

Ellenbrook, Australia Spearhead Supports Full time

**About Us**

We are a proud family-owned NDIS provider committed to supporting people with disability to live with dignity, independence, and choice. As a family business, we bring a personal touch to everything we do. Our team is close-knit, values-driven, and passionate about making a genuine difference in the lives of participants and their families.

**About the Role**

We are seeking a motivated and versatile **NDIS Service Coordinator** to join our team. This is a dynamic, all-rounder role where no two days are the same.

As our Service Coordinator, you will oversee day-to-day service delivery, support participants, and ensure compliance with NDIS Practice Standards. You’ll coordinate rosters, engage with clients and families, support care plans and behaviour strategies, and provide leadership when management is unavailable.

**Key Responsibilities**
- Coordinate and manage staff rosters to meet participant needs
- Build and maintain strong relationships with participants and families
- Support care plans, behaviour support strategies, and risk assessments
- Prepare documentation and reports for compliance and audits
- Guide and delegate to house team leaders and frontline staff
- Act as the on-call contact for urgent matters
- Contribute support coordination knowledge where relevant

**About You**
- Certificate IV (or higher) in Disability, Community Services, or equivalent
- Strong knowledge of the NDIS and compliance requirements
- Experience in rostering, staff support, and client engagement
- **Support Coordination experience (desirable but highly valued)**:

- Excellent leadership, communication, and problem-solving skills
- Flexible, reliable, and resilient under pressure

**What We Offer**
- Competitive salary **($75k-$90k)** + on-call and other allowances
- Supportive, family-focused, and inclusive work environment
- Ongoing training and professional development
- The opportunity to step into a leadership role and make a genuine impact

**Job Types**: Full-time, Part-time

Pay: $75,000.00 - $90,000.00 per year

Expected hours: 30 - 40 per week

**Benefits**:

- Company car
- Professional development assistance

Application Question(s):

- Do you have experience supervising or supporting other staff (e.g. team leaders, support workers)?
- How would you rate your knowledge of the NDIS Practice Standards and Code of Conduct?

( Beginner / Intermediate / Advanced)
- Do you have experience in rostering staff and managing shift coverage?
- Have you previously worked as a Support Coordinator or supported participants in navigating their NDIS plans?
- Are you willing to participate in an on-call roster (after hours and weekends)?

(Yes / No)
- Do you have experience with compliance reporting, audits, or risk assessments in the disability or community services sector? Yes/No

**Education**:

- Certificate I - IV (required)

Licence/Certification:

- Australian Drivers License (required)
- NDIS Worker Screening Check (required)

Work Authorisation:

- Australia (required)

Work Location: In person