Hotel Telephone Operator

4 days ago

South Wharf, Australia Novotel Melbourne South Wharf Full time

**About our Hotel**

Novotel Melbourne South Wharf features golden 26 level tower with 347 accommodation rooms & suites, Mr. Carpano Dining and Bar and Allora Café. The hotel is complemented with direct access to the Melbourne Convention & Exhibition Centre (MCEC), the Southern Hemisphere's largest meeting space and adjacent to the DFO centre, with 180+ retail brands.

Your role and responsibilities will include but are not limited to the following:

- Taking internal and external calls in a professional and timely manner
- Responding to reservations enquiries and ensuring they are accurately actioned
- Addressing guest queries and handling complaints in a proactive and positive manner
- Promoting and up-selling hotel facilities through strong product knowledge
- Maintaining procedures in relation to credit and cash transactions and accounting documentation

**Skills and Experience**
- Excellent communication skills with an outgoing and friendly phone manner
- Exceptional organisational and time management skills
- High attention to detail and fast and accurate data entry
- Strong customer service orientation and being guest obsessed
- Knowledge of Opera (PMS)

**Benefits and Perks**
- Worldwide Accommodation & Food & Beverage discounts for you, your family & friends
- Extensive employee benefits & special rates with our partnership brands
- Wellbeing at work - Work Your Way
- Recognition including a complimentary hotel stays
- Training and career development opportunities

**Why work for Accor?**

Accor is Australia’s Largest Hotel Network with 50+ brands, 5100+ hotels operating in 110 countries. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

Click ‘Apply’ to begin your journey with us

Aboriginal & Torres Strait Islander people are strongly encouraged to apply.

**Job Types**: Full-time, Part-time, Permanent
Part-time hours: 30-38 per week

**Salary**: $22.46 - $33.69 per hour

**Benefits**:

- Employee discount
- Employee mentoring program
- Professional development assistance

Schedule:

- 8 hour shift
- Rotating roster
- Weekend availability

Supplementary Pay:

- Overtime pay
- Penalty rates

Work Authorisation:

- Australia (required)

  • Hotel Property Manager

    7 days ago

    South Yarra, Australia SoYa Hotel Full time

    **Property Manager - High Performing Boutique Hotel** **Short Description** Bullet Points - EARN up to $120,000 per year - Genuine opportunity to progress and move between businesses in the portfolio - Work alongside young and highly-driven owners and team - Enjoy free accommodation within Hotel Portfolio **Full Job Description** **SoYa Hotel is one of...

  • Houseperson -emporium Hotel - Hotel Housekeeping

    5 days ago

    South Bank, Australia LUXXE Outsourced Hotel Services Full time

    **Benefit from comprehensive training programs**: - ** Join a company that focusses on a positive, supportive and inclusive work culture**: - ** Be rewarded for your hard work and dedication!** **Exciting Part Time opportunity now exist for reliable and experienced Housekeeping Professionals to join our amazing and friendly team!** **About...

  • Houseperson/public Areas

    1 week ago

    South Bank, Australia LUXXE Outsourced Hotel Services Full time

    **Benefit from comprehensive training programs**: - ** Join a company that focusses on a positive, supportive and inclusive work culture**: - ** Be rewarded for your hard work and dedication!** **Exciting Part Time opportunity now exist for reliable and experienced Housekeeping Professionals to join our amazing and friendly team!** **About...

  • Hotel Duty Manager

    2 weeks ago

    South Perth, Australia PEOPLE CAST PTY LTD Full time

    **POSITION OVERVIEW** We at PEOPLE CAST PTY LTD are seeking a Hotel Duty Manager to work on a temporary, full-time basis for a licensed venue owned and operated by our client in South Perth, Western Australia. **POSITION SKILLS REQUIREMENTS** **POSITION QUALIFICATIONS, EXPERIENCE, AND ABILITIES REQUIREMENTS** - Relevant AQF Associate Degree, Advanced...

  • Hotel Duty Manager

    2 days ago

    South Perth, Australia PEOPLE CAST PTY LTD Full time

    **POSITION OVERVIEW** We at PEOPLE CAST PTY LTD are seeking a Hotel Duty Manager to work on a temporary, full-time basis for a licensed venue owned and operated by our client in South Perth, Western Australia. **POSITION SKILLS REQUIREMENTS** **POSITION QUALIFICATIONS, EXPERIENCE, AND ABILITIES REQUIREMENTS** - Relevant AQF Associate Degree, Advanced...

  • Duty Manager

    2 days ago

    South Perth, Australia Agnew IRM Full time

    **JOB DETAILS** We at Agnew IRM are seeking an experienced Duty Manager to work full-time at a popular commercial hotel in South Perth operated by our client. - When on shift, ensure that the venue is run in a safe, orderly and disciplined manner in accordance with license conditions; - When on shift, manage a diverse team of personnel in the kitchen and...

  • Food & Beverage Operations Manager - Full Time

    2 weeks ago

    Werribee South, Australia Lancemore Hotel Group Full time

    **An exciting opportunity for a guest and operations focused food and beverage guru to join the team across the Hotel Restaurant, Conferences, Weddings and Events.** - Grow your career with a company that focuses on leadership development and succession - Lead and develop our Event team to deliver exceptional service to conference, wedding and event guests -...

  • Cook / Chef | Prospect Hotel Motel | Redcape Hospitality

    2 weeks ago

    Prospect, New South Wales, Australia Redcape Hotel Group Full time $60,000 - $80,000 per year

    We've got some exciting news to shareThe Prospect Hotel Motel, a newly renovated venue in the Redcape portfolio, is seeking a casual cook /chef to join our team and help deliver exceptional pub-style food to our valued customers.We're creating something truly exciting for the local community: a refreshed venue with a whole new atmosphere, complete with a...

  • Duty Manager

    2 weeks ago

    South Wharf, Australia Pan Pacific Melbourne Full time

    Pan Pacific Hotels Group has over 50 Hotels, Resorts and Serviced Suites worldwide. Our guests and our associates are at the heart of everything we do. In Australia, Pan Pacific Hotels Group owns and operates six hotels including Pan Pacific Melbourne, which is conveniently located in the heart of South Wharf providing easy access to the Melbourne Convention...

  • Night Guest Service Agent

    4 days ago

    South Wharf, Australia Novotel Melbourne South Wharf Full time

    **About the Hotel** Novotel Melbourne South Wharf manged by Accor is located in the beautiful South Wharf with a short walk to the CBD & Southbank and offers 347 Accommodation Rooms & Suites, Mr. Carpano Restaurant & Bar, Allora Café and Room Service. **About the Role** As a Night Guest Service Agent, you will work from **11pm - 7am** on a rotating...