Hotel Telephone Operator

2 weeks ago

South Wharf, Australia Novotel Melbourne South Wharf Full time

**About our Hotel**

Novotel Melbourne South Wharf features golden 26 level tower with 347 accommodation rooms & suites, Mr. Carpano Dining and Bar and Allora Café. The hotel is complemented with direct access to the Melbourne Convention & Exhibition Centre (MCEC), the Southern Hemisphere's largest meeting space and adjacent to the DFO centre, with 180+ retail brands.

Your role and responsibilities will include but are not limited to the following:

- Taking internal and external calls in a professional and timely manner
- Responding to reservations enquiries and ensuring they are accurately actioned
- Addressing guest queries and handling complaints in a proactive and positive manner
- Promoting and up-selling hotel facilities through strong product knowledge
- Maintaining procedures in relation to credit and cash transactions and accounting documentation

**Skills and Experience**
- Excellent communication skills with an outgoing and friendly phone manner
- Exceptional organisational and time management skills
- High attention to detail and fast and accurate data entry
- Strong customer service orientation and being guest obsessed
- Knowledge of Opera (PMS)

**Benefits and Perks**
- Worldwide Accommodation & Food & Beverage discounts for you, your family & friends
- Extensive employee benefits & special rates with our partnership brands
- Wellbeing at work - Work Your Way
- Recognition including a complimentary hotel stays
- Training and career development opportunities

**Why work for Accor?**

Accor is Australia’s Largest Hotel Network with 50+ brands, 5100+ hotels operating in 110 countries. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

Click ‘Apply’ to begin your journey with us

Aboriginal & Torres Strait Islander people are strongly encouraged to apply.

**Job Types**: Full-time, Part-time, Permanent
Part-time hours: 30-38 per week

**Salary**: $22.46 - $33.69 per hour

**Benefits**:

- Employee discount
- Employee mentoring program
- Professional development assistance

Schedule:

- 8 hour shift
- Rotating roster
- Weekend availability

Supplementary Pay:

- Overtime pay
- Penalty rates

Work Authorisation:

- Australia (required)

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