Community Manager

**JLL empowers you to shape a brighter way**.

**_Shaping the future of real estate for a better world _**

**_At JLL, we see a Brighter Way _**_forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working. _**

**_We bring to life a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way. _**

**_JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat. _**

**What this opportunity involves**:
Are you passionate about creating exceptional customer experiences and building vibrant workplace communities? Collab Brindabella is seeking a full-time Community Manager to be the welcoming face of our premium flexible workspace at Canberra Airport Business Park.

As our Community Manager, you'll create an environment where members thrive, connections happen naturally, and our space feels like more than just a place to work. You'll be responsible for delivering outstanding customer service while maintaining our high-quality facilities and fostering a strong community through engaging events and personalised experiences.

**An overview of the role**:

- Create memorable first impressions by managing front desk operations and visitor processes
- Lead customer onboarding with personalised welcome packs and orientation
- Plan and execute engaging community events that encourage networking
- Build strong relationships with members and respond proactively to their needs
- Ensure impeccable presentation of all common areas and meeting spaces
- Manage meeting room bookings, setup, and AV equipment
- Oversee mail handling and package management
- Maintain kitchen facilities and manage office supply inventory
- Serve as a Floor Warden for building emergency procedures
- Support operational functions aligned with business objectives
- Assist in managing service partners and suppliers
- Collaborate on community programming to drive engagement and revenue
- Uphold health and safety standards throughout the space

**Sound like you?**This is what we’re looking for**:

- Customer-centric mindset with exceptional service skills
- Proactive, detail-oriented approach with strong organizational abilities
- Enthusiastic, confident, and friendly demeanor with a professional appearance
- Excellent communication skills and relationship-building abilities
- Creative problem-solver who can think outside the box
- Ability to work autonomously and prioritize effectively
- Experience managing supplier/vendor relationships
- Has previous experience in a similar customer-facing role
- Demonstrates strong networking capabilities
- Shows passion for creating dynamic work environments
- Possesses the ability to identify upselling opportunities
- Maintains a results-driven approach with flexibility to adapt to changing demands

**What you can expect from us**:
You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you.

As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.

**Location**:
On-site -Canberra, ACT

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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For additional details please see our career site pages for each country.

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