End User Support Specialist
1 day ago
Key Responsibilities Include:
- Provide technical support either by phone, remote access or deskside visits as needed
- Respond to IT issues; installation of external devices, desktops, laptops, hardware diagnostic, maintenance, repairs and general software support
- Smart Hands and Feet support if required
- Management inventory of new and replacement equipment; and on diagnosis of a hardware fault, recording of the necessary data (serial number, location etc.) and feedback to the Service Desk in order to support the repair service
- IMAC/D - Installations, decommission, cascades, moves, adds and change EUC equipment, software
Skill Requirements:
- Excellent experience as a desktop technician, computer technician or IT support in a professional business environment
- Must have excellent customer service skills working with end users and VIP's
- Windows OS 7 and 10
- Knowledge of WAN/LAN Technology
- Basic knowledge of Network Topology LAN/WAN
- Cisco Switch installation and configuration as per Config template
- Knowledge to provide remote access of network devices ( Switch/WLC ) connected to LAPTOP via Console cable Experienced in supporting common business office devices, including printers, scanners, mobile, audio/video equipment
- Knowledge of ticketing system or equivalent
- Skype knowledge.
**Salary**: From $30.00 per hour
Expected hours: 38 per week
Schedule:
- Day shift
- Morning shift
Ability to commute/relocate:
- Moorebank, NSW: Reliably commute or planning to relocate before starting work (required)
Work Authorisation:
- Australia (required)
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