Head of Consumer Change Strategy and Execution

2 weeks ago

Sydney, Australia Westpac Group Full time

**What’s the role?**

This role will play a crucial part of the UNITE Design and Strategy team. UNITE is our business-led, tech-enabled transformation, and a key priority for the Group. UNITE is about delivering 'one best way' to make our processes, systems and tech simpler so we can deliver a better experience for our customers and make things easier for our people.

The Head of Consumer Change Strategy & Execution, part of the Chief Transformation Office, will support the UNITE Business Design to help shape the UNITE program to drive commercial, customer and technology outcomes that result in a simplified bank.

**In this role you will**:

- Lead end-to-end change management to deliver on the UNITE program’s strategic objectives for Consumer
- Develop and maintain the overall change strategy and plan for Consumer, including defining change objectives and risks, articulating customer and banker value propositions, and designing retention and readiness activities
- Design and deliver best practice change approaches for each initiative, including communications and training
- Coordinate UNITE communications, training, corporate affairs, marketing, and customer support across Consumer Division to ensure optimal change outcomes
- Contribute to a single view of change across UNITE, non-UNITE, and BAU activity
- Engage with key stakeholders across distribution, operations, and product teams
- Ensure change delivery governance requirements are met
- Report on change portfolio execution to the GM, UNITE Business Design
- Drive change opportunities to optimise speed, cost, quality, and benefits realisation to meet Group strategic objectives and priorities

**What do I need?**
- Experience in Transformation Delivery & Change with strong stakeholder management skills
- Experience in complex enterprise transformation, with an ability to think and lead strategically
- Deep industry knowledge with a bias to Consumer Banking preferred

**Create your future today**

To get started, simply click on the APPLY or APPLY NOW button #UNITEGM1

If you need any adjustments during the recruitment process, you can find out more information and additional contact details by visiting the _"People with Disability and/or needing Accessibility Requirements" _page on our website.

**#UNITEGM1

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