Student Services Manager

2 days ago

Parramatta, Australia Navitas Full time

In this role, you will be responsible for overseeing and coordinating various student support services, ensuring a seamless and positive experience for our diverse student population. The Student Services Manager is responsible for leading the provision of high-quality student services and engagement, student administration, non-academic student support and tuition fee collection and debt management for continuing students.
- Success in meeting these responsibilities will be measured by:

- Efficiency of student administration procedures, implemented with mínimal errors;
- High levels of student engagement in extra-curricular activities;
- High student satisfaction scores specifically related to the quality of campus facilities, student support, engagement and administration;
- Compliance against the Higher Education Standards Framework and National Code relating to this role; and
- Efficient management of related resources within the approved expense budget.
- Develop and implement strategies for, and manage:

- Student engagement, including (but not limited to) social activities on campus, coordinating engagement activities with other WSU campuses, establishing community links;
- Student administration, ensuring processes are efficient and user friendly from a student perspective;
- Student Orientation;
- Student complaints;
- Student welfare;
- Campus facilities, including student common areas, staff areas and teaching spaces;
- College enrolment, with an emphasis on retention and student experience
- Student data collection, analysis and reporting (with the exception of academic performance metrics).
- The Student Services Team and Campus Facilities Budget (P&L Responsibility);
- Oversee the effective running of the Student Representative Council.
- General responsibilities:

- Establish and maintain strong and effective relationships with key external stakeholders;
- Conduct and participate in processes that support the development of a culture that focuses on engagement and continuous improvement; and
- Maintain an active network across both the University and Navitas, and contribute to and gain from Communities of Practice and other sources of industry best practice

**Qualifications**:

- The person we seek will ideally have the following:

- Demonstrated experience of leadership across student services in a higher education context;
- Demonstrated experience managing the Student Services Function, preferably within a higher education institution;
- Demonstrated ability to collaborate across networks;
- Demonstrated ability to work independently and initiate change;
- Demonstrated ability to work with changing priorities;
- Strong experience working with international students;
- Excellent communication skills;
- Experience within a regulated education environment.

Required Qualifications:
Tertiary qualifications at the postgraduate level in a relevant discipline area.

**Additional Information**:
**Diversity Equity and Inclusion**
- At Navitas we promote and embrace an inclusive and diverse workforce. We believe equality, flexibility, and diversity deliver a rich collaborative environment. We strive to ensure that all our staff - no matter where they are from or who they are - feel safe, supported, and given opportunities to thrive.

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