Chamber Services Officer

Location: Melbourne | CBD

Job type: Full time / See advertisement

Organisation: Parliament of Victoria

**Salary**: $66,063 - $72,985

Occupation: Administration/Secretarial

Reference: VG/002630

The Department of Parliamentary Services delivers impartial, professional and innovative services to support Victoria’s elected representatives, the democratic process and the Parliament as an institution. Through our commitment to diversity and equality, we are actively engaged in promoting and maintaining a safe and inclusive work environment where all employees are respected, valued and supported. We seek to recruit the best people, regardless of gender, age, disability, religion, sexual orientation or cultural background. Our team members are the key to our success and bring new and innovative responses to issues and challenges we face in our work in the delivery of quality services to support the work of the Parliament.

**Chamber Services Officer**

**Department of the Legislative Council**

At the Department of the Legislative Council, our employees are the key to our success. Together we deliver innovative, professional and apolitical services to support our elected representatives and the democratic process.
- Fixed term, full time opportunity
- PoV Grade 2.2, $66,063 - $72,985

**About the role**
The Department of the Legislative Council is seeking a dedicated and customer-focused individual to join our dynamic team on a fixed term basis as a Chamber Services Officer within the Usher of the Black Rod's Office. This role plays a pivotal part in supporting the efficient operation of the Parliament and ensuring an exceptional experience for Members of Parliament, staff, and visitors.

Your main responsibilities will include:

- Providing exemplary support services during Chamber sitting days to Members, Table officers, and the public and media galleries by distributing documents and overseeing access.
- Collaborating with the Guest Services Officer and Meeting and Resources Support Coordinator to ensure a high level of customer service for all visitors to the Parliament.
- Managing visitor procedures, including public/private separation, and contribute to security and safety measures.
- Assisting in the set-up and maintenance of meeting rooms and spaces, supporting various functions and events.
- Contributing to public information roles, including conducting tours and supporting Parliament House Open Days.
- Assisting with administrative support during non-sitting weeks.

**About you**

To excel in this role, you will have:

- Proven experience delivering high-quality, time-sensitive customer-focused services.
- Demonstrated ability to work effectively within a flexible, team-oriented environment.
- Strong communication skills with the ability to articulate information clearly and seek cooperation.
- Capability to work autonomously under pressure, displaying initiative in various situations.
- Proficiency in computer skills, including Microsoft Office and SharePoint.

Please note shortlisting for this role will not commence until 1/11/2024.

**Why join us?**

Your health and wellbeing are integral to your success. We have a range of benefits to ensure your physical and mental health are supported, including annual health and wellbeing calendar with initiatives including flu vaccinations, skin and health checks and optical and eyewear subsidies. As well as discounted health insurance and discounted memberships at over 240 gyms, pools and fitness facilities across Victoria.

Your professional development is important to us, that's why we have a dedicated learning and development framework, along with leadership development programs and targeted in-house training.

When you excel at your work and initiate innovative solutions or go above and beyond to demonstrate our values, you will be recognised for your efforts through our reward and recognition program.

For more information about a career with us, visit our website.

**How to apply**

**The process from here**

**Child Safety**
The parliamentary departments are committed to upholding the Victorian Child Safe Standards and the protections afforded to children in the _Child Wellbeing and Safety Act 2005_. We are committed to the cultural safety of Aboriginal children, the cultural safety of children from culturally and/or linguistically diverse backgrounds, and to providing a safe environment for children with a disability.

This position will be required to obtain a valid Working with Children Check.

**Accessibility**

**COVID-19 compliance