Customer Service Representative

We are Bryant Dental. An innovative and exciting, med-tech startup looking to recruit talented customer service specialists to join our growing and passionate team. Working alongside a team of sociable, high-energy and dedicated colleagues, the Customer Service Representative will be at the forefront of exceptional service to our growing client list, with further career opportunities to develop in a variety of different directions as our organisation continues to expand.

Our mission is to create products that excite, inspire and help dentists perform at their best. If you want to be involved in one of the most disruptive dental companies in the world, keep reading

**About The Role**

As a Customer Service Representative at Bryant Dental, you’ll provide assistance to our customers and administrative support to ensure the efficient operation of the office. From scheduling client meetings to communicating between departments, you will be responsible for completing multi-level tasks in a professional and timely manner.

This role is a full-time role and primarily be based in-person at our Chatswood office.

**About You**

You have proven experience in customer-facing roles with a good working knowledge of customer service software, databases and tools and are a champion for customer experience and continuous improvement.

As a confident multi-tasker with advanced communication and trouble-shooting skills, a calm and professional approach and a can-do attitude, you will be a wonderful addition to our young, energetic team who wants to bring out the best in you to create the best experiences for our customers.

**Responsibilities Include**:

- Order office supplies as needed and use the inventory control system.
- Embodying a customer-focused, thoughtful environment to deliver exceptional customer experiences.
- Knowing the Company’s products inside and out.
- Handle inbound and outbound mail including international shipments.
- Provide office guests with a hospitable experience.
- Assist in handling office requests for dial-ins, conference rooms, travel requests, etc.
- Someone who can live and breathe our brand by being a proud member of the BD team.
- Ability to deliver exceptional customer service.
- Energetic, high EQ professional.
- Proactive, outgoing and results-focused.
- Thrives in a customer relationship-based environment.
- Effective planning and organisation skills.
- Located in or around Sydney and able to be in our Crows Nest office.
- Desirable to have dental background (Dentists, OHT/Hygiene, DA), but not necessary as we can provide training.

**What we offer**:

- Generous annual leave allowance of 25 days, plus national public holidays.
- A fun, sociable and agile team filled with like-minded driven people who are ready to reimagine the industry.
- An opportunity to join a fast-growth start up on an incredible journey.

**How to apply**:

- Why is this a meaningful opportunity for you?
- Why are you a great fit for our team?

We look forward to hearing from you
- Which of the following statements best describes your right to work in Australia?
- How many years' experience do you have as a Customer Service Consultant?
- Do you have customer service experience?
- Which of the following Customer Relationship Management (CRM) systems do you have experience using?
- How much notice are you required to give your current employer?

Pay: $65,000.00 - $75,000.00 per year

Schedule:

- Monday to Friday

Supplementary Pay:

- Performance bonus

Application Question(s):

- Do you require sponsorship now or in the future?

**Experience**:

- Customer support: 2 years (preferred)

Work Location: In person