Assistant Front of House Manager

3 days ago

New Farm, Australia Brisbane Powerhouse Full time

**About Us**:
Brisbane Powerhouse is a vibrant arts and cultural hub, home to an exciting year-round program of live performances, festivals, and events. Our Front of House (FOH) team is key in delivering a safe, inclusive, and memorable experience for all patrons. We are seeking an Assistant Front of House Manager to join our Precinct team.

**The Role**:
The Assistant Front of House Manager supports the daily operations of the FOH team and ensures the smooth delivery of services across performances and public activity. This supervisory role involves leading FOH staff on shift, coordinating casual Ushers and Volunteers, and acting as the senior FOH contact in the absence of the FOH Manager. The role also contributes to team culture, safety procedures, rostering, and service delivery during festivals and busy programming periods.

**Key Responsibilities**:
Support venue operations during shows, events, and opening hours, including theatres, foyers, and public spaces.

Supervise Ushers and Front Desk Attendants, ensuring teams are briefed, supported, and positioned effectively.

Act as the senior FOH contact when rostered, managing patron issues, ticketing concerns, and service disruptions.

Assist with emergency procedures and crowd safety, including evacuations if required.

Contribute to recruiting, onboarding, and training new FOH staff and volunteers.

Support the development of rosters and timesheet management during peak activity.

Help prepare operational documents, including rosters, signage plans, briefing notes, and event handbooks.

Complete incident reports and contribute to post-show and post-festival evaluations.

Provide front desk support including ticketing, lost property, radio distribution, and general patron enquiries.

Coordinate resources such as swipe cards, radios, and uniforms during events and festivals.

**About You**:
We'd love to hear from you if you have:

- Experience in arts venues, customer service, or event environments in a supervisory capacity.
- A calm and solutions-focused approach in fast-paced or high-pressure situations.
- Strong interpersonal and communication skills with the ability to lead a diverse team.
- A solid understanding of safety and emergency procedures in public venues.
- Flexibility to work evenings, weekends, and public holidays as part of a rotating roster.
- Confidence using Microsoft Office and basic ticketing or rostering systems.
- First Aid & CPR certification and an RSA certificate (or willingness to obtain).

**Why Join Us?**
- **Free Onsite Parking** - Located beside New Farm Park for an easy commute.
- **Great Team Culture** - Work in a fun, inclusive environment where no two days differ.
- **Enjoy Performances & Events** - Access staff tickets to experience shows and festivals on-site.
- **Dining Discounts** - Get 20% off at our two on-site restaurants.

We'd like to hear from you if you're a hands-on team leader who loves delivering exceptional audience experiences.

  • Front of House Trainer

    6 days ago

    New Farm, Australia Burger Urge Full time

    Join Our Team as a Front of House Trainer at Burger Urge **Why Burger Urge?** Burger Urge isn't just a restaurant - it's a place where innovation, community, and exceptional food come together. As a Front of House Trainer, you'll have the unique opportunity to contribute to our vibrant culture while honing your training expertise. At Burger Urge, we value...

  • Front of House Team Member

    1 day ago

    New Farm, Australia Chargrill Charlies Full time

    **About Us**: Chargrill Charlie’s is an iconic Australian brand, loved for its legendary charcoal chicken, fresh salads, and homestyle meals. Our New Farm store marks an exciting milestone as the **very first Chargrill Charlie’s location in Queensland** — and we’re inviting you to be part of this historic moment. Joining our team means more than...

  • Casual Visitor Services Officers

    1 week ago

    New Farm, Australia Brisbane Powerhouse Full time

    We are looking for a team of Casual Visitor Services Officers - Front of House to assist us in delivering our iconic Brisbane Comedy Festival. As Australia's fastest-growing comedy festival, it has grown into a multi-venue extravaganza, bursting at the seams to host a hand-picked selection of the funniest folk in the country. With performances across...

  • Front of The House

    4 hours ago

    University of New South Wales, Australia Catering Project Full time

    **The Company**: Catering Project Education, part of Catering Project Group is bringing the concept of combining fresh ingredients and produce into a premium product designed for the education sector. **Position** We are looking for reliable staff for the Front-of-the-house position at UNSW dining hall, Kensington location. Young & fun environment, close...

  • Event Operations Manager

    1 day ago

    New Farm, Australia Trippas White Group Full time

    Mary Mae’s are looking for a passionate and experienced Events Operations Manager to lead our front of house service team at Brisbane’s stunning newly renovated, highly regarded waterfront venue We currently host a variety of amazing events at Mary Mae’s such as group bookings, cocktail parties, corporate events and weddings. Mary Mae’s is heading...

  • Retail Assistant Manager

    1 day ago

    New Farm, Australia Seed Heritage Full time

    Permanent, Full Time Role With An Iconic Australian Retailer - Clear Career Pathway Towards Future Leadership Opportunities - Up To 50% Off Product, $1,000 Annual Clothing Allowance & Bonus Potential An exciting opportunity to join Seed Heritage as we continue to grow and expand our retail network. We are looking for an **Assistant Manager** to assist in...

  • Casual Visitor Services Officers

    1 week ago

    New Farm, Australia Brisbane Powerhouse Full time

    We are looking for a team of Casual Visitor Services Officers - Ticketing to assist us in delivering our iconic Brisbane Comedy Festival. As Australia's fastest-growing comedy festival, it has grown into a multi-venue extravaganza, bursting at the seams to host a hand-picked selection of the funniest folk in the country. With performances across Brisbane...

  • Operational Field Trainer

    3 days ago

    New Farm, Australia Burger Urge Full time

    **BURGER URGE - Operational Field Trainer** Part of our vision is to reimagine a better future for our industry, people, animals and planet, and create beautiful products and experiences that reflect our interests, values, beliefs and aspirations as individuals and as an organisation. We're hiring a motivated Operational Field Trainer with a focus on...

  • Section Waiter

    4 hours ago

    New Farm, Australia Bar Alto Full time

    Bar Alto is seeking an experienced and enthusiastic Section Waiter to join our dedicated front-of-house team. You’ll be responsible for managing your own section, providing attentive and knowledgeable service, and ensuring every guest enjoys a seamless dining experience in our lively riverside venue **Job Type**: Casual Pay: $30.00 - $31.23 per...

  • Event Operations Manager

    2 weeks ago

    New Farm, Australia Mary Mae`s Full time

    Mary Mae’s Bar, a newly renovated and highly regarded waterfront venue in Brisbane, is searching for a passionate and experienced Event Operations Manager to lead our front-of-house service team. As we approach our biggest and most exciting summer yet, we need someone who can manage daily venue operations and oversee all our spectacular events, including...