Customer Success Manager

2 weeks ago

Sydney, Australia Onset Full time

HELLO DID YOU CALL FOR A PIZZA?

Even if you don’t remember the dude with a giant mobile on Trigger Happy TV, you can’t deny we’re living in a mobile-first and data-driven world.

Counting Pizza Hut, KFC, Canva, Fox Sport and Zip among their brand portfolio, this mobile marketing and multi-channel engagement platform is helping their clients stay connected and relevant to their customers.

So, their next call is to you. They need a technical **Customer Success Manager** for this fast-growing technology platform. You will partner with the Customer Success Team, owning the ongoing technical relationship throughout the customer lifecycle

You up to the task?

**Work Work Work**

This business is about innovation, technology and personalisation. It is about utilising marketing tech to drive relevant engagement, and connecting their brands with the right customers.

With your understanding of SDKs, APIs and the ability to troubleshoot them, your focus will be to drive adoption on campaign and reporting deployments of this world class customer engagement platform and act as the technical conduit between internal stakeholders and the clients’ product and engineering team.

This is an opportunity to rapidly understanding each customer success engineering request from a product SME, business, and technical requirements to support troubleshooting, drive adoption and ultimately contribute to retention and expansion in the customer lifecycle.

**You, Yourself and Why?**

Whether you’ve come from a development background or have a degree in engineering, this is an excellent opportunity to showcase your technical expertise

You bring experience as a product and implementation expert, business analyst, and technical solutions supporter to this position. Understanding technical competencies is a necessity for excelling at delivering onsite engagements and training towards the adoption process.

**Must Haves...**
- 5 years' client-facing experience as a Solutions / TAM or in a related area such as Implementation, Technical Support, and/or Customer Success, for a technical product offering serving scale-up and/or Enterprise accounts
- 3+ years' technical experience in managing complex customer environments with strong product command and technical knowledge of two or more of the following: SaaS, Mobile, API's or Programming
- Excellent communicator (written and verbal skills), with demonstrable customer communication and coordination efforts, and the ability to take complex technical ideas and translate them to non-technical stakeholders
- Natural problem-solver, with a high level of intellectual curiosity, and love working amongst a team to solve those problems
- Able to maintain a high level of productivity, manage multiple competing priorities, and work effectively under the pressure of time constraints in a fast-paced, complex, and collaborative environment

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