Customer Success Manager

4 days ago

Sydney, Australia Onset Full time

HELLO DID YOU CALL FOR A PIZZA?

Even if you don’t remember the dude with a giant mobile on Trigger Happy TV, you can’t deny we’re living in a mobile-first and data-driven world.

Counting Pizza Hut, KFC, Canva, Fox Sport and Zip among their brand portfolio, this mobile marketing and multi-channel engagement platform is helping their clients stay connected and relevant to their customers.

So, their next call is to you. They need a technical **Customer Success Manager** for this fast-growing technology platform. You will partner with the Customer Success Team, owning the ongoing technical relationship throughout the customer lifecycle

You up to the task?

**Work Work Work**

This business is about innovation, technology and personalisation. It is about utilising marketing tech to drive relevant engagement, and connecting their brands with the right customers.

With your understanding of SDKs, APIs and the ability to troubleshoot them, your focus will be to drive adoption on campaign and reporting deployments of this world class customer engagement platform and act as the technical conduit between internal stakeholders and the clients’ product and engineering team.

This is an opportunity to rapidly understanding each customer success engineering request from a product SME, business, and technical requirements to support troubleshooting, drive adoption and ultimately contribute to retention and expansion in the customer lifecycle.

**You, Yourself and Why?**

Whether you’ve come from a development background or have a degree in engineering, this is an excellent opportunity to showcase your technical expertise

You bring experience as a product and implementation expert, business analyst, and technical solutions supporter to this position. Understanding technical competencies is a necessity for excelling at delivering onsite engagements and training towards the adoption process.

**Must Haves...**
- 5 years' client-facing experience as a Solutions / TAM or in a related area such as Implementation, Technical Support, and/or Customer Success, for a technical product offering serving scale-up and/or Enterprise accounts
- 3+ years' technical experience in managing complex customer environments with strong product command and technical knowledge of two or more of the following: SaaS, Mobile, API's or Programming
- Excellent communicator (written and verbal skills), with demonstrable customer communication and coordination efforts, and the ability to take complex technical ideas and translate them to non-technical stakeholders
- Natural problem-solver, with a high level of intellectual curiosity, and love working amongst a team to solve those problems
- Able to maintain a high level of productivity, manage multiple competing priorities, and work effectively under the pressure of time constraints in a fast-paced, complex, and collaborative environment

  • Customer Success Manager

    6 days ago

    Sydney, Australia Informatica Full time

    **Customer Success Manager** The **Customer Success Manager** is responsible for managing a portfolio of Informatica customers from purchase to renewal and growth throughout their lifecycle. Through the CSM partnership, Informatica's customers derive maximum value from their investment, including accelerated timelines and realization of business goals. The...

  • Customer Success Manager

    2 weeks ago

    Sydney, Australia Teradata Full time

    What You'll Do The Customer Success Manager (CSM) is a strategic customer facing position focused on increased adoption of Teradata technologies and customer value realization of their investment. You will advocate for Teradata to drive success across multiple customer outcomes. The Customer Success Manager is highly respected for their knowledge, skills,...

  • Manager, Customer Success

    4 days ago

    Sydney, Australia WalkMe Full time

    WalkMe pioneered the Digital Adoption Platform (DAP) to empower business leaders to realize and unlock the full potential of technology in today's overwhelming digital world. Through WalkMe's guidance, engagement, insights, and seamless automation, employees are more efficient, executives have better visibility into digital usage, and organizations maximize...

  • Customer Success Manager

    6 days ago

    Sydney, Australia Trintech Technologies Ltd Australia Full time

    Trintech is currently seeking a growth focused, results-driven, and highly motivated individual to join our growing Customer Success team. As a Customer Success Manager (CSM), you will have a key role in driving product adoption, building trusted advisor relationships within assigned customer accounts and increasing customer satisfaction and retention. In...

  • Customer Success Manager

    4 days ago

    Sydney, New South Wales, Australia Spin Personnel Full time $80,000 - $120,000 per year

    We're looking for a driven Customer Success Manager with experience in the HR sector to join our growing client, a fintech start-up providing HR solutions across Australia. You'll work with enterprise level clients across new customer implementations (non-technical) as well as maximising usage across an existing client base. This is a hands-on position with...

  • Customer Success Manager

    1 week ago

    Sydney, Australia Give A Grad A Go Full time

    Competitive graduate starting salary: $55,000 + Super - Flexible working - hybrid to suit you! - Learning and development are taken seriously with mentorship and training **Company profile - Technology Solutions Firm** In this Customer Success Manager role, you will be working for customer-centric technology experts leading secure multi-cloud solutions....

  • Customer Success Manager

    2 weeks ago

    Sydney, Australia London Stock Exchange Group Full time

    Customer Success Manager At LSEG, we help our customers achieve success by providing access to an open platform that uncovers opportunity and catalyzes change. As a Customer Success Manager, you will be responsible for fostering intimate relationships and being a trusted advisor to our Investment & Wealth Management Customers who use our Desktop Solutions...

  • Customer Success Manager

    4 days ago

    Sydney, Australia UpGuard Full time

    **Who are we?** UpGuard’s mission is to make life easier for security teams. We meticulously create robust solutions that enable our customers to identify, assess, and remediate cybersecurity risk across their attack surface, vendor ecosystem, workforce, and trust relationships. Our integrated cyber risk posture management platform combines comprehensive...

  • Customer Success Manager

    6 days ago

    Sydney, Australia Forescout Technologies Inc. Full time

    **What We Do**: **Managing cyber risk, together** - As the world is becoming more and more connected so is the need for Forescout’s solutions. Forescout is at the forefront of one of the largest needs in the security space. Forescout delivers automated cybersecurity across the digital terrain, maintaining continuous alignment of customers’ security...

  • Customer Success Manager

    2 weeks ago

    Sydney, Australia UpGuard Full time

    **Who are we?** UpGuard’s mission is to protect the world’s data. We obsessively seek out elegant, robust ways to enable our customers to find, acknowledge, and remediate cyber risk. With UpGuard, organizations leverage our security expertise and software to automate what was once laborious, spreadsheet-driven processes-whether it's monitoring the...