Digital Product Strategist

**Who we are**

We are Future Friendly - a strategic design team that makes. For 16 years, we have designed and delivered products and services that make a difference. We improve lives through the strategic design and development of everyday services across government, finance, education, energy and health. We are a team of 40 based in Sydney and Canberra.

**Strategy at Future Friendly**

Strategists at FF are responsible for taking an outcomes-focused approach to user research, experiment design, synthesis and insights, and measurement and evaluation. Specifically, you will lead activities spanning planning and conducting research, spotting significance in evidence, identifying opportunities, building business cases, aligning on outcomes and designing evaluation frameworks.

**The Opportunity**

Our experience and approach is based around providing multi-disciplinary teams to plan, design and build digital products and services delivered through our sprint-based methodology. We draw on multiple disciplines from user research, strategy, user experience, visual design, service design, policy design, front-end development, back-end development, mobile development, user testing, data science, project management and technical consulting.

Our Canberra team is looking for a Digital Product Strategist to join our team. We are looking for someone with a digital product strategy, innovation and design background, which might mean you have worked as a Digital Strategist, User Researcher, UX Designer, Strategic Designer, Innovation Lead or Service Designer in the past.

**Requirements**:
**Key responsibilities**

With some support from Strategy Partner and other senior team members, Digital Product Strategists are able to perform the following key responsibilities:

- Design research plans including objectives, hypotheses and methodologies and effectively communicate that plan to internal teams and clients
- Assumptions and hypotheses driven design - select research methods and design against assumptions and hypotheses
- Plan and facilitate usability and concept testing - script writing, inclusive recruitment and execution
- Distil learning into simple, powerful and actionable insights and opportunities
- Synthesise research outputs and harness the power of storytelling based on facts and insights
- Build and collaborate on strategy narrative and business cases
- Identify project outcomes and indicators (using Theory of Change, MEL or similar frameworks)
- Confidently plan and facilitate workshops.

Strategists are able to attend and contribute to the following key engagements:

- Client check-ins and demonstrations
- Team meetings, daily studio stand-ups and all agency meetings
- Studio learning sessions.

**The mindset**

An open and curious mind: You have experience and opinions but you are open to being challenged and approach projects with a beginners mindset

Collaborative and autonomous: You are self-driven and able to complete tasks autonomously, but also able to work in a team, respecting others voices, experiences and opinions.

Ethical and inclusive: As a researcher and advocate of the customer, you are ethical in your approach to research and take correct measures to include diverse members of the community.

Balance of empathy and entrepreneurialism: You are empathetic to the needs of customers. You also have an action bias and understand that empathy without action leads only to ideas, not outcomes.

**Benefits**

This is an exciting opportunity to help shape the future of digital government services in Australia. You will be joining an industry leading design studio that is part of some of the most meaningful and fast paced digital innovation projects across government. We do a lot of our work in the Alpha stage of the Digital Service Standard, meaning you will get the opportunity to work with decision makers to build confidence in the direction of government services through rapid prototyping. But we also have the scale and expertise to deliver Beta / engineering projects which means we get to see the best ideas through to delivery and value creation for citizens and government. You will enjoy being supported and guided by genuine leaders in their fields, and working alongside the most talented design, product, strategy and technology practitioners.

To find out more about what it would be like working with us, we have released our Team Member Handbook on our careers page. This handbook shows how we deliver on our commitment to create a workplace where you can do the best work of your career. Every day. It outlines the specific policies, activities and ways of working that contribute to a sustainable and supporting workplace that is dedicated to the well-being, quality of life, and inclusivity of the team.