Customer Enquiries Consultant
3 days ago
Job Expectations
Not many people can say they are working on building Australia’s future. With us you’ll be doing just that, leaving a legacy for all Australians.
We have an exciting opportunity for an experienced Customer Enquiries Consultant to join our team on a fixed term basis, reporting to the Customer Service Team Leader within Customer Engagement.
A bit about your role
The Customer Service team is accountable for the development and management of customer service functions including customer enquiries, complaint resolution management, and escalation management.
This role is an integral part of the frontline team representing the face of nbn as the first point of reference for all external contact. The role has great emphasis on service delivery and in creating a positive customer service experience.
A bit about you
You are a team player who works well autonomously, in a team environment and can comfortably manage a busy workload.
Lastly, you will be comfortable with working a Monday to Friday rotational roster from 8am - 6.15pm.
Life at nbn
To be part of nbn is to be part of something bigger. We’ve created Australia’s network—a network made for more.
Our pioneering spirit drives us forward every day. Together, we help lift the digital capability of Australia by connecting homes and businesses everywhere. It’s not just a way for everyone to do the things they love, but transforms the way they do them, and the opportunities available to them.
A more inclusive working world
Click here to see our list of employee benefits
and why we're recognised as a WORK180 Endorsed Employer for Women.
We champion equal opportunities for all employees. If you have any requests or accessibility requirements throughout the expression of interest process, please advise us at the time of connection and we will adjust to meet your needs.
Where to from here?
To be eligible for this role, you must have full working rights in Australia.
Worker Type
Fixed Term (Fixed Term)
Time Type
Full time
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