Settlement Coordinator

**Hi, we’re PEXA**
- We know you’ll Google us before applying, so we’ll keep this brief. Every time a house is bought, sold or refinanced in Australia your lawyer, conveyancer and lender will most likely use a digital platform to settle your property, this is where we come in. PEXA’s world-first digital settlement platform has revolutionised the way we exchange property in Australia helping over 20,000 people a week safely settle their homes. And this is just the beginning. Our data and insights are helping organisations unlock the intel they need to drive change and possibilities.

Since starting our journey in 2010, we now employ a team of over 1,000 people working across multiple continents. We’re still growing, innovating and looking ahead, but behind our greatest achievements, there is a team of curious creators and big thinkers. That’s why, we’re looking for ambitious people like yourself to join the team.

**About The Role**
- The Settlement Coordinator is a key operational role that will see you effectively manage all relevant actions and processes associated with various settlement exception scenarios.
- You’ll be accountable for maintaining exceptional customer service, efficiency, and productivity, adhering to relevant internal policies and procedures, and managing settlement-related escalated cases and complaints.
- This hands-on role will involve building SME-level knowledge of PEXA’s processes and procedures, including understanding the core system, settlement ‘engine’ and associated exception-handling scenarios, including critical BCP scenarios.
- In addition to building and maintaining strong internal and external networks, the role will include real-time monitoring activities, administrative duties, and working with key stakeholders across the business to identify and implement continuous improvement initiatives.

**What you’ll be doing**:

- Continual monitoring of all scheduled settlements through the PEXA settlement dashboard;
- Identifying potential issues, exceptions or incidents that may impact the success of the settlement transaction and implementing remedial action as required;
- Liaising with 2nd and 3rd-level support and/or key business partners to ensure customer requirements are met efficiently and effectively;
- Where necessary, engage PEXA customers as well as integrated service partners to resolve issues to achieve the best outcome by providing support, direction, problem-solving and training in a timely, thorough and professional manner;
- Have expert knowledge of PEXA’s Business Continuity Plans and act as coordinator of the Support Services processes when invoked;
- Execute Settlement Support Business process, including the management of the PEXA Source Account, unapplied/misapplied funds and any other relevant processes;
- Proactively manage service levels and escalate as required where service levels are at risk;

**What you’ll bring to the table**:

- Minimum of 3 years experience in customer support or similar role;
- Experience within the finance or legal/conveyancing, or technology industries is highly regarded;
- Able to work under pressure;
- Excellent written and verbal communication skills;
- High-level numeracy and reconciliation skills ;
- A confident communicator at all levels;
- Strong initiative and drive;
- Exceptional attention to detail;
- Ability to analyze complex data and reports to interpret information and identify trends;
- Customer-focused with strong data entry and administrative capability;

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**A career at PEXA starts with you**
- If you think you have the required skills, an appetite to learn and would be a great fit, we’d love to hear from you - even if you don’t tick all the boxes. At PEXA we support your growth and help you discover your full potential.

**Why join us**
- Flexibility is in our DNA, with no set days office days - work from any location in Australia
- Your holistic wellbeing is important to us. Enjoy meditation, yoga, boxing classes and a wellness day each month to recharge
- We know that work is just one aspect of your life. That’s why we offer up to 12 weeks ‘workcation’ for you to extend personal travel time and work remotely
- Take the opportunity to purchase up to four weeks additional annual leave per year
- Learn from the best and upskill with PEXA Academy certifications and grow your career

**Our commitment to our people and a better future**
- At PEXA we want you to embrace your best self each day, creating an environment where everyone can contribute and participate, so that every person can reach their full potential. We want our people to feel equally valued, supported and celebrated. With market-leading benefits that make a difference, we’re committed to supporting individuals, families and carers. Your culture, gender, sexual orientation, language and other attributes make you unique We couldn't be prouder to have a team that reflects the richness of our wider co