Client Service Officer

13 hours ago

Toowoomba, Australia Queensland Health Full time

It may be a condition of employment for this role for the employee to be, and remain, vaccinated against COVID-19 (Health Employment Directive No. 12/21 and Queensland Health Human Resources Policy B70.

**Your key responsibilities include**:

- Accurately perform payroll functions including Rostering and rostering adjustments in a timely manner; liaising with line managers where necessary, to ensure accurate data and reporting is available to line managers to enable efficient workforce management.
- Work collaboratively with other team members within Payroll Services to optimise customer service and improve service delivery.
- Liaise with payroll services staff in relation to investigations/actions of errors associated with roster processing or roster adjustments.
- Maintain adherence with quality and assurance requirements, including completing checklists as required and ensure accurate filing and archiving of documentation in a timely manner and in accordance with business processes.

To be successful you will need the following key competencies including:

- Demonstrated ability to enter data into a computerised rostering solution in an accurate and efficient manner with experience (or the ability to rapidly acquire the skills) to utilise rostering adjustment solutions.
- Well-developed communication skills with demonstrated ability to provide quality customer service to various stakeholders in a large and complex organisation.
- Demonstrated ability to work within a team environment to meet established processing timeframes to ensure team outcomes are achieved.

**How to apply**:
Please provide the following information to the panel to assess your suitability:

- Your resume, including the names and contact details of two referees who have a thorough knowledge of your capabilities, work performance and conduct within the previous two years, and it is preferable to include your current, immediate or past supervisor.
- A short statement (maximum two pages) that gives details of your skills, experience and knowledge as required on the role description under the heading'key competencies (role specific criteria)'.This work is licensed under a Creative Commons Attribution 3.0 Australia License.

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