Client Service Officer

4 days ago

Toowoomba, Australia Queensland Health Full time

**Your key responsibilities include**:

- Accurately perform payroll functions including Rostering and HR master data maintenance in a timely manner, liaising with line managers where necessary, to ensure accurate data and reporting is available to enable efficient workforce management.
- Develop and maintain effective working relationships with colleagues by providing direction and contribute to achieving processing efficiencies and business improvement to optimise customer service and improve service delivery.
- Investigate and respond to payroll service delivery issues quickly and sensitively and to correct errors in a timely manner following enquiry management procedures and resolution timeframes.
- Provide accurate and timely advice in relation to payroll processes, business requirements and timeframes to clients and colleagues.
- Adhere with quality and assurance requirements, including checklists completion as required and ensuring accurate filing and archiving of documentation in accordance with business processes.
- Perform other tasks as directed.

To be successful you will need the following key competencies including:

- Experience in or the ability to rapidly acquire the skills and knowledge to utilise payroll and rostering solutions and maintain rostering and HR master data in an accurate and efficient manner.
- Demonstrated word processing and data entry skills with a high level of accuracy as well as a working knowledge of payroll and rostering solutions.
- Well-developed communication skills with demonstrated ability to provide quality customer service to various stakeholders in a large and complex organisation.
- Proven ability to work within a team environment, follow standard business processes and contribute to process improvements to meet timeframes and ensure team outcomes are achieved.
- COVID-19 Mandatory Vaccination Requirement, It is a condition of employment for this role for the employee to be, and remain, vaccinated against COVID-19 (Health Employment Directive No. 12/21 and Queensland Health Human Resources Policy B70).
- Please detail any visa conditions you may have if you are not a permanent resident of Australia.
- We understand that some people may require adjustments to the workplace or the way the work is performed. All applicants are encouraged to advise the panel of any support or reasonable adjustments (i.e. building access, wheelchair access, interpreting services etc.) that may be required.

**How to apply**:
Please provide the following information to the panel to assess your suitability:

- Your resume, including the names and contact details of two referees who have a thorough knowledge of your capabilities, work performance and conduct within the previous two years, and it is preferable to include your current, immediate or past supervisor.
- A short statement (maximum two pages) that gives details of your skills, experience and knowledge as required on the role description under the heading'key competencies (role specific criteria)'.
- Please attach relevant qualification and vaccination evidence.This work is licensed under a Creative Commons Attribution 3.0 Australia License.

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