Complex Claims Examiner, Portfolio Solutions

Who we are American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks, and provide for retirement security. Get to know the business AIG is a leading provider of insurance products and services for commercial and personal insurance customers. It includes one of the world’s most far-reaching property casualty networks. AIG’s General Insurance offers a broad range of products to customers through a diversified, multichannel distribution network. Our Claims professionals support AIG policyholders through some of the most trying times. When our clients face losses large and small, we step up to help them ease the financial burdens of catastrophic events like fires and hurricanes; we help them get their businesses back up and running again or recoup the value of a lost family heirloom or a prized possession. Our Claims team is an industry leader, drawing daily on its unparalleled levels of expertise to offer our clients the highest levels of stewardship to drive total cost of claim improvement and consistent outcomes. AIG manages claims using a wealth of technical and market knowledge about risks, business practices, and the ever-evolving legal and regulatory environment. About the role What you need to know: Manage a portfolio of Complex SME Property and Casualty claims (reasonable volume 160-200) in a proactive, efficient, cost-effective manner, while delivering a high-quality service to customers. Developing commercial relationships with internal/external stakeholders including brokers and customers. Key responsibilities include but not limited to: - To resolve claims within your authority in a cost-effective manner by ensuring that claims are accurately - Take a proactive approach to claims management i.e., determining at earliest juncture indemnity, liability, and quantum with a view to actioning matter to finalisation. - Manage external service providers retained by AIG or the insured to ensure cost effective outcomes and compliance with agreed service commitments - Build and maintain good relationships with colleagues, other AIG personnel, clients, brokers, sponsors, and other external parties What we’re looking for: - You are now ready to demonstrate your acquired experience as a Property and/or Liability claims examiner - Strong communication skills with ability to adapt as the need requires - Problem solving skills with strategic planning and execution - Ability to drive outcomes in a proactive manner - Able to work autonomously but within a team environment - Appreciation of different stakeholder’s interests both internally and externally with a willingness to assist as required - Open minded, inclusive and reasonableness in approach in dealings with all claim related parties LI-JC1 A look at our Benefits We're proud to offer a range of employee benefits and resources that help you protect what matters most - your health care, savings, financial protection and wellbeing. We provide a variety of leaves for personal, health, family and military needs. For example, our "Giving Back" program allows you to take up to 24 hours a year to volunteer in your community. Our global mental health and wellness days off provide all colleagues with a paid day off to focus on their mental health and wellbeing. We also believe in fostering our colleagues' development and offer a range of learning opportunities for colleagues to hone their professional skills to position themselves for the next steps of their careers. We have a tuition reimbursement program for eligible colleagues to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress. We are an Equal Opportunity Employer American International Group, Inc., its subsidiaries and affiliates are committed to be an Equal Opportunity Employer and its policies and procedures reflect this commitment. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories such as sexual orientation. At AIG, we believe that diversity and inclusion are critical to our future and our mission - creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives. To learn more please visit: - Reasonab