Major & Complex Claims Examiner, Portfolio Solutions

Who we are American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks, and provide for retirement security. Get to know the business AIG is a leading provider of insurance products and services for commercial insurance customers. It includes one of the world’s most far-reaching property casualty networks. AIG’s General Insurance offers a broad range of products to customers through a diversified, multichannel distribution network. Our Claims professionals support AIG policyholders through some of the most trying times. When our clients face losses large and small, we step up to help them ease the financial burdens of catastrophic events like fires and hurricanes; we help them get their businesses back up and running again or recoup the value of a lost family heirloom or a prized possession. Our Claims team is an industry leader, drawing daily on its unparalleled levels of expertise to offer our clients the highest levels of stewardship to drive total cost of claim improvement and consistent outcomes. AIG manages claims using a wealth of technical and market knowledge about risks, business practices, and the ever-evolving legal and regulatory environment. About the role What you need to know: Manage a portfolio of Major & Complex SME Commercial Property and Casualty claims (reasonable volume 160-200) in a proactive, efficient, cost-effective manner, while delivering a high-quality service to customers. Developing commercial relationships with internal/external stakeholders including brokers and customers. Key accountabilities will include but not limited to: - Take a proactive approach to claims management i.e., determining at earliest juncture indemnity, liability, and quantum with a view to actioning matter to finalisation. - Manage allocated claims portfolio in accordance with all department issued and company guidelines and procedures - Manage external service providers retained by AIG or the insured to ensure cost effective outcomes and compliance with agreed service commitments - Communicate and manage issues on cover and quantum to clients and brokers quickly clearly and efficiently using all forms of communication - Form a view about policy response to notifications as promptly as possible and communicate that view to the external customer in a clear and concise manner which enhances the company’s relationship with that customer. - Embrace a learning culture and environment and identify / communicate areas of improvement What we’re looking for: - You are an experienced Major & Complex Claims Examiner in both Property and Casualty claims within the intermediated market. - Graduate Diploma of General Insurance (or equivalent) - preferred - Bachelor’s Degree in finance, Business Management, Legal, Engineering or Similar - preferred - Market leading specialist knowledge in Property and Casualty technical claims - Expert policy language skills enabling accurate and consistent policy wording interpretation - Market Leading knowledge of legal / regulatory and litigation / procedural requirements - Experience in negotiation, mediation, arbitration, and ADR skills - Catastrophe management experience - Ability to drive outcomes in a proactive manner - Able to work autonomously but within a team environment - Appreciation of different stakeholder’s interests both internally and externally with a willingness to assist as required - Open minded, inclusive and reasonableness in approach in dealings with all claim related parties LI-JC1 A look at our Benefits We're proud to offer a range of employee benefits and resources that help you protect what matters most - your health care, savings, financial protection and wellbeing. We provide a variety of leaves for personal, health, family and military needs. For example, our "Giving Back" program allows you to take up to 24 hours a year to volunteer in your community. Our global mental health and wellness days off provide all colleagues with a paid day off to focus on their mental health and wellbeing. We also believe in fostering our colleagues' development and offer a range of learning opportunities for colleagues to hone their professional skills to position themselves for the next steps of their careers. We have a tuition reimbursement program for eligible colleagues to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress. We are an Equal Opportunity Employer American International Group, Inc., its subsidiaries and affiliates are committed to be an Equal