Casualty Claims Examiner

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Join us as a Casualty Claims Examiner to grow your career at the forefront of insurance.
Make your mark in Claims
Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency.
How you will create an impact
Manage a portfolio of casualty claims in a proactive, efficient and cost-effective manner while delivering a high-quality service to customers. Developing commercial relationships with internal/external stakeholders including brokers and customers.
The team comprises casualty claims examiners from Australia & New Zealand and reports into a casualty line of business manager. The team assesses and reviews casualty claims for general & products liability, environmental impairment liability and crisis policies, both as a primary and excess insurer and for both domestic and multinational clients.
**Key accountabilities will include but not limited to**:
To proactively manage a claims portfolio within your authority in a cost-effective manner by ensuring that claims are accurately assessed as to indemnity, liability, and quantum.
To control claims related expenses by appointing external service providers only when necessary and properly managing such service providers when they are appointed.
Communicate and manage issues on cover and quantum to clients and brokers quickly, clearly and efficiently using all forms of communication.
Adherence to all department issued and company issued guidelines and procedures.
Compliance with General Insurance Code of Practice.
Attend meetings required for the purpose of claims management.
Engage with profit centres from time to time on new business opportunities and renewals.
Attend to any other tasks or responsibilities assigned from time to time by management.
Embrace a learning culture and environment and identify / communicate areas of improvement.
What you’ll need to succeed
Previous claims handling experience and/or understanding of tort law
Strong and flexible communication skills
Problem solving skills with strategic planning and execution
Ability to drive outcomes in a proactive manner
Situational adaptation in approach to achieve positive outcomes
Able to work autonomously but within a team environment
Appreciation of different stakeholders’ interests both internally and externally with a willingness to assist as required
Open minded, inclusive and reasonableness in approach in dealings with all claims related parties
Ready to prove your potential? We would love to hear from you.
At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.
Enjoy benefits that take care of what matters
At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.
Reimagining insurance to make a bigger difference to the world
American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.
Welcome to a culture of inclusion
We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.
AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran