Manager Client Services

Division: Northern CPPYJ
- Location: Wyong, NSW, AU, 2259
- Req ID: 71852

**Manager Client Services - Hunter Central Coast**

**Talent Pool for filling of current and future ongoing and temporary vacancies**

**Location - Hunter -Cessnock, Charlestown, Maitland, Mayfield, Raymond Terrace**

**Central Coast - Gosford, Wyong**

**Employment type - Talent Pool**

**Salary - Clerk Grade 11/12 - $145,378-$168,130 plus super and leave loading**

**A talent pool will be created for future ongoing and temporary roles and is valid for a period of up to 18 months.**

**Your role**

Provide leadership, direction and support to a team/s of professional and administrative staff within a Community Service Centre (CSC). Manage all aspects of the CSC’s operations and build a collaborative team environment to deliver quality services and achieve positive outcomes for the community’s children, young people and families.

**What you’ll do**
- Provide strategic leadership and management in all areas of the program area and be the senior representative of the Agency in the local community that your program area serves.
- Responsible for the delivery of the Agency’s core functions and services to vulnerable children, young people and their families.
- Responsible for providing leadership and direction as well as ensuring the professionalism and performance of professional and administrative staff within the program area.
- Be proactive in providing leadership to facilitate the implementation of agreed change at the front line in a way that aligns operational activities with the corporate and strategic directions of the Agency.

**To be successful in this role you will possess the following**:

- Develop effective strategies and show decisiveness in dealing with emotionally charged situations, difficult and controversial issues
- Build and monitor a workplace culture that values fair and inclusive practices and diversity principles
- Promote and manage alliances within the organisation and across the public, private and community sectors
- Initiate and develop partnerships with customers to define and evaluate service performance outcomes
- Have a strong commitment to leading practice with Aboriginal families and being able to identify and resolve issues specific to the Aboriginal community and their families.
- Work through issues, weigh up alternatives and identify the most effective solutions
- Identify resource needs and ensure goals are achieved within budget and deadlines
- Develop team/unit plans that take into account team capability, strengths and opportunities for development
- Address and resolve team and individual performance issues, including unsatisfactory performance in a timely and effective way

**What we’re looking for**
- Tertiary qualification in a social work, social/Behavioural Science, Welfare or related discipline and/or equivalent knowledge, skills and experience with demonstrated commitment to ongoing professional development
- A valid driver’s licence and willingness to travel
- A Working with Children clearance number before starting in the role

Download the Role Description

DCJ strongly encourage Aboriginal and Torres Strait Islander people who are considering a leadership role to apply.

**What we offer**

We offer a variety of benefits, including:

- A challenging and rewarding career
- Flexible, autonomous work environment
- Competitive pay and conditions
- Training and development opportunities to build and maintain capabilities
- Health & Wellbeing and Employee Assistance Programs.

Want more information? Visit our website to see more information on Working for us.

**We do work that really matters**

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

**Are you ready to join us?**

Click apply, attach a cover letter (maximum 2 pages) outlining how you meet the requirements of the role as well as an up-to-date résumé (maximum 5 pages).

**Got a question?**

Visit Recruitment adjustments on the DCJ website to learn more.

**Inclusion and Diversity lie at the heart of how we recruit**

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

**Other Information**

For more information visit Your recruitment journey on the DCJ website.