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Customer Care Manager

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Wyong, Australia KinCare Full time

**Job Description** About the role**:
In this role, your primary responsibility will be to manage a caseload of community-based elderly individuals with Home Care Packages. You will assess their needs, develop personalised care plans, and manage budgets in accordance with program guidelines, to ensure each customer's unique requirements are met. You'll also onboard new customers and proactively manage existing ones with a person-centred approach. Collaboration with our Clinical, Scheduling and Service Delivery teams will be crucial to delivering comprehensive care.

This secondment opportunity is for a period of 8-months (with potential to extend). You will have the flexibility to manage your own schedule each week while working autonomously from home and within the community. Starting in January 2025, you will regularly visit customers in their homes between the Gosford and Wyong areas, therefore you will ideally be located in, or close enough to, this region.

**About you**:
To be successful in this role, you will have:

- Ideally proven experience in community-based case management
- Experience with managing Home Care Packages and budgets is advantageous
- Current driver’s licence and a reliable vehicle with minimum Third Party insurance
- Strong communication skills, both verbal and written
- Demonstrated empathy and compassion
- Excellent problem-solving abilities and critical thinking skills
- Good organisational and time management skills
- Cultural competence and the ability to work with diverse populations
- Advocacy skills to ensure clients' needs are met
- Collaboration and teamwork skills to work effectively with interdisciplinary teams

**Next steps**: