General Manager, Membership

2 weeks ago

Melbourne, Australia Hudson Australia Full time

**_Do you consider yourself a strategic, collaborative and entrepreneurial leader? Do you know how to grow and manage a network of diverse stakeholders and drive engagement?_**

Melbourne based Not-for-Profit Membership organisation seeks a results-driven General Manager of Membership to join their passionate and committed team. Develop and execute strategy to acquire, grow and retain membership. As an important member of the Executive Team, the General Manager, Membership will contribute to the organisation's strong culture of collaboration and excellence.

Reporting to the Executive Director and leading a team of 4, **key responsibilities** in this pivotal and diverse role will include:

- Develop and execute a membership strategy to increase membership
- Define the organisation's brand positioning as part of an overall communications and marketing strategy
- Deliver and execute membership fundraising appeals
- Work across the organisation to ensure an integrated approach to communication and marketing
- Assist with the development of the annual integrated communications calendar and review, create, and update membership marketing materials and oversee the production of collateral
- Ensure superior service delivery to members, including overseeing onboarding of new members, member communications, financial aspects, developing membership incentives and driving feedback
- Report on performance of the membership program, including recruitment, retention and member engagement
- Review and update membership policies and procedures
- Assist the Deputy Executive Director for Development to plan events for donors and members and develop and execute a fundraising strategy

**About you**:
If you are a creative and results driven Membership strategist, then this is your opportunity to secure a seat at the Executive table. The previous incumbent is moving on to a new challenge after eleven years. This role will not come around again. Now is your chance Drive innovation, and act as a true visionary to your team. Core focus is to drive membership, but also be hands-on and keen to work collaboratively both with the team and wider business.
- Relevant tertiary-level qualifications
- Proven experience in a membership organisation, providing exceptional membership experience and driving membership acquisition
- Ability to create and activate strategies, provide solutions and team manage
- Exceptional leadership skills
- Superior interpersonal and written and verbal communication skills
- Ability to multitask in a fast-paced deadline driven environment
- Experience working directly with the Executive Director/CEO and Board

**What's in it for you**:
This role will initially be offered as a contract of up to three years, with the genuine potential for extension (and roll over again for a further three, and so on). Fantastic culture of collaborative professionals, who talk of an organisation who respects and appreciates their valued contribution. Generous salary package. Staff here are well tenured, and this speaks to the culture and environment. You will be supported to grow and develop, and your career nurtured every step of the way.

**How to Apply**:

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