Customer Service Officer

**Position Title**:Customer Service Officer

**Position Type**: Regular - Full-Time

**Position Location**: Ballarat

**Grade**: Grade 02

**Requisition ID**: 32527

Behind every great McCain product is a team of over 20,000 individuals worldwide whose curiosity, courage and commitment are what have made McCain Foods an international household name. McCain has a key differentiating factor that can't be replicated. We call it our secret ingredient. **Good People.**

We are currently recruiting for a Customer Service Officer to join us on a 6-month fixed term contract. In this role you will ensure our customers are highly regarded and receive exceptional service throughout the flow of accurate order processing, including readying loads for shipment and managing inbound and outbound inquiries. By maintaining effective daily communication with the McCain sales team and key stakeholders, including but not limited to, customers, transport suppliers, and cold stores, you will respond and resolve any internal/external customer queries or complaints ensuring we continue to deliver a high level of service whilst consistently meeting the ongoing needs of our customers.

**About the role**
- Participate in and act in accordance with all safety and Chain of Responsibility policies
- Responsible for on time, accurate supply of orders
- Provide informed, accurate and prompt responses to customer inquiries
- Process and investigate to resolution customer returns
- Provide load out summaries to cold stores and transport carriers
- Create, distribute and file Incident Reports regarding defined McCain or Vendor performance failures

**About you**
- Extensive experience in customer service within an FMCG environment inc. distribution / supply chain environment
- Thrives handling multiple priorities at the same time
- Accurate data entry skills and document management
- Well organised approach to record keeping
- Ability to establish and maintain interpersonal relationships
- Can analyse information and use logic to address work related issues
- High computer literacy with strong skills in Microsoft word, specifically Microsoft Excel

**Why join McCain Foods?**
- Employee & Family Assistance Program
- Pioneering, innovative and dedicated development programs
- Opportunity to Chip In and give back to the community as part of our paid volunteer program each year
- Referral bonus incentive scheme
- Exciting and collaborative work environment
- McCain cares about sustainability and giving back to the community

**Are you a people person who loves helping others? Would you like to be part of a global iconic brand? If yes, we want to hear from YOU**
- McCain Foods is an equal opportunity employer. We see value in ensuring we have a diverse, antiracist, inclusive, merit-based, and equitable workplace. As a global family-owned company we are proud to reflect the diverse communities around the world in which we live and work. We recognize that diversity drives our creativity, resilience, and success and makes our business stronger._
- McCain is an accessible employer. If you require an accommodation throughout the recruitment process (including alternate formats of materials or accessible meeting rooms), please let us know and we will work with you to meet your needs._
- Your privacy is important to us. By submitting personal data or information to us, you agree this will be handled in accordance with the _Global Employee Privacy Policy_

**Job Family**:Customer Service
**Division**:ANZ
**Department**:Customer Service
**Location(s)**: AU - Australia : Victoria : Ballarat

**Company**:McCain Foods (Aust) Pty.