Customer Service Officer

Posted: 03/12/2024

Closing Date: 17/12/2024

**Job Type**: Permanent - Full Time

Location: Ballarat, 219 Mair Street

Job Category: Administration and Office

**Who is are-able?**

We have been deeply embedded in local communities for over three decades, transforming lives and fostering connections as WDEA Works. We are embarking on an extraordinary journey, introducing a new identity, **_are-able, _**a new name with the same great support.

are-able, built on the solid foundation established by WDEA Works, continues to provide diverse services for the unique needs of individuals, businesses, and communities. We are unwavering in our commitment to 'do more for more people in more communities'. are-able is dedicated to breaking barriers, challenging stereotypes, and creating an environment where all individual's abilities are not just acknowledged but deeply valued and nurtured. We believe in the power of diversity and inclusion, and we are looking for employees who share these values and can contribute to our inclusive work environment.

**Why choose to work with are-able?**

are-able has been recognised as a Winner of The Australian Business Award for Employer of Choice. We promote a positive team culture underpinned by the values of respect, empathy, integrity, and innovation. We look for employees with a genuine passion for those in need who can participate in our high-performing culture.

In return for your valued contribution, we offer:

- Ongoing training and professional development
- Family-friendly organisational culture with true work-life balance
- Attractive salary packaging
- Me Days - 4 additional leave days per year
- Gifted leave over the Christmas holidays
- Employee Assistance Program
- Company-issued laptops and mobile phones
- Use of fleet cars - no need to use your own car or to pay tax on a company car

This role is suited to someone who enjoys providing a welcoming and helpful first point of contact for employers and clients at reception and over the telephone, in addition to general administrative and clerical support for Employment Consultants and other staff members.

It is both a challenging and highly rewarding work environment perfect for people who have come from a customer-focused sector and looking for the stability of a supportive environment with full time hours.

**About the Role**

As a **Customer Service Officer **your role is to deliver excellent customer service with the ability to relate and communicate easily with people from all walks of life. Our CSO's have strong computer, administration and time management skills and they are self-motivated and able to work independently and under limited direction when required.

**Desired Skills and Experience**:
You will receive full training to help you gain all the knowledge and skills required to become a Customer Service Officer, however there are a few skills which great Customer Service Officer's possess:

- They are engaging and a people-person who have a knack for making others feel comfortable in their presence.
- They have solid administration skills, computer literate and have a strong attention to detail.
- They’re innovative in organising work including time-management, priority tasking and problem solving.
- They have great customer service skills and have a motivating personality to inspire participants to find work.
- They’re a team player, they take personal responsibility for their own work.
- They act with initiative and sound judgement and assists others to achieve desirable outcomes.

**The Feel-Good Parts**

If you’ve read this far, you already know that are-able is a community-focused not-for-profit organisation, but what does that mean?

At are-able, the organisation's profits return to the communities we serve. We give back through the are-able Foundation, donations and sponsorships, we genuinely believe in supporting our community. Since the beginning of the are-able Foundation in 2004, we have given back over $1 million to various groups.

are-able is also a values-driven organisation, led by the following values:
**Integrity** - Our clients trust us. We owe them honesty and transparency. Every person who comes to are-able deserves to be treated fairly and objectively. We’re accountable for our actions, and we follow through.

**Respect** - Each person we work with is worthy and should be seen in a unique context. Diversity shows us new ways to build on a person’s strength.

**Empathy** - Everyone experiences life differently. Relating to each other helps us understand someone else’s perspective so we can create solutions for individuals. We’re accountable for our actions and we follow through.

**Innovation** - How can we make someone’s life better? Using new ideas can solve challenges of all sizes and levels. A little innovation might have a big impact for a client.

Please click on the Position Description for more information, alternatively you can contact **Lacie Mahony | Site