Desktop Support Officer

3 days ago

Oakleigh, Australia Centorrino Technologies Full time

**Get to Know Us**
Imagine joining an organisation that has a great working culture, an award winning brand and is a certified Great Place to Work That's exactly what you will get when you join Centorrino Technologies. Our values, our people, our brand and our customers mean everything to us.
Here at CT, we put a lot of effort into delivering the best customer experience of any managed ICT provider in Australia.
**As a Desktop Support Officer, here’s what you’ll be doing**:

- Be personable with end-users developing a friendly bond with customers.
- Collaborate with your colleagues to determine any processes that requires improvement or can be handled more efficiently.
- Seek customer feedback on your performance and take an active approach in attempting to continuously improve these results.
- Ensuring documentation and procedures are always up to date.
- Identify problems or requests which don't have an existing process and collaborate with your peers to develop and implement one.
- Taking ownership of day-to-day technology issues and dealing with external parties.
- Assist with new team member onboarding, including IT setup, office procedure training and workstation/desk setup
- Facilitate the technology set up for internal and client events
- Work with people & culture team to coordinate the end to end user lifecycle from access creation through to termination
- Support Operations team execute various IT-related projects and initiatives as needed
- Assist with setup of new office IT/AV/Internet connections
- Manage ordering process of new IT Hardware in consultation with CT + HR/Office Manager and Asset Finance team
- Facilitate the technology set up for internal and client events.

**Here’s what you’ll bring**:

- Previous experience in Desktop Support role
- Strong network knowledge
- Strong Windows 10 knowledge
- Experience with Windows Server 2016/2019
- A positive mindset with a ‘can do’ attitude.
- Willingness to learn technology solutions and concepts to confidently liaise with staff and external vendors.
- Experience in A/V Hardware and Systems
- Good verbal and written communication skills

All our team members are expected to obtain and maintain a valid Victorian Working with Children Check and a Police Check.
We look forward to hearing from you

**Salary**: $50,000.00 - $60,000.00 per year

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