Key Account Manager

Come transform the future with us
What is a typical workday?

About the role:
As our new Key Account Manager, you will step into a newly created and varied role. Reporting to the Managing Director, your responsibilities will see you play a crucial role in the delivery of client-focused solutions to existing customers and the development of new business opportunities across Australia.

Responsibilities include:

- Make initial contact with potential new customers and form genuine relationships to seize on market opportunities.
- Provide an exceptional customer experience in managing existing accounts and identify new business opportunities in the process.
- Develop and maintain a set of reporting tools to report back both to the business about the success of each account and to customers about their performance.
- Regularly communicate the current progress and efficacy of our sales initiatives to senior leadership across the business.
- Responsibility for the efficacy and success of the quote and tender process in conjunction with other members of the Dragonfly team.

About you:
You will be an experienced Account Manager or Business Development professional with demonstrated experience in creating long-term partnerships in your industry to capitalise on new business opportunities. Experience in managing enterprise-level accounts in the logistics/last-mile delivery industry is highly desirable.
- 3-5 years sales experience in a customer-facing / key account management role
- Logistics experience desirable but not essential
- Intricate knowledge of Australian retail & e-commerce landscapes and the opportunities these present.
- Excellent negotiating, problem-solving and closing skills.
- Proven ability to manage multiple account management projects at a time while maintaining sharp attention to detail.
- Exceptional communication skills, written, verbal and interpersonal, throughout the course of your duties.

Why join Dragonfly?
- Competitive remuneration package, (Salary + Superannuation + Bonuses)
- Hybrid working environment (three office days, two from home)
- Annual leave loading
- Dynamic, team-oriented, supportive environment
- Role progression and expansion
- Opportunity to be part of a rapidly expanding business in a growing Industry.

Sending packages should be simple.

Dragonfly stands for a different way of doing e-commerce delivery in Australia.

Drawing on over three decades of experience as a market leader in Canada, Dragonfly is a new subsidiary that is hitting the ground running. Using the latest technologies and the right people ensures greater efficiencies, better results, and a superior customer experience.

At Dragonfly, it’s the littlest details that make the difference. We are a fast-paced company with a firm grip on market growth. We boast an agile working environment and do not shy away from challenges. Every member of our team is on the ground to guarantee on-time deliveries to doorsteps all around Australia.

Welcome to Dragonfly
- Sending packages should be simple._
- Dragonfly stands for a different way of doing e-commerce delivery in Australia._
- Drawing on over three decades of experience as a market leader in Canada, Dragonfly is a new subsidiary that is hitting the ground running. Using the latest technologies and the right people ensures greater efficiencies, better results, and a superior customer experience._
- At Dragonfly, it’s the littlest details that make the difference. We are a fast-paced company with a firm grip on market growth. We boast an agile working environment and do not shy away from challenges. Every member of our team is on the ground to guarantee on-time deliveries to doorsteps all around Australia._
- Welcome to Dragonfly._