Ocean Freight Operations Coordinator

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post —

Play a vital role in enabling sustainable, global supply chains with Transolve Global, Australia. With ongoing job security, enjoy working in a stable and safe environment, where we can be curious and inspired to try new things as we put customers at the centre of everything we do. As a recognised global brand with long-term success, we’re passionate about progress. That means adapting to change and transforming how our customers experience world-class freight forwarding solutions. In an open and inclusive culture, we share our ideas with approachable leaders who clearly communicate our ambitions. Our contribution is recognised with flexibility for balance and opportunities to learn, grow and progress. And we’re always looking out for each other’s wellbeing. We take pride in rising to any challenge to deliver what matters. Like thriving on diverse, challenging, even unordinary projects, while being supported by friendly and positive teamwork.

The Role

Join a Fast-Paced Team Where Operational Excellence Meets Outstanding Customer Service

Are you passionate about delivering top-tier service and driving operational success?

As the Ocean Freight Operations Coordinator for our Bulk Liquids, Food & Beverage Solutions business unit, you’ll be instrumental in delivering seamless, high-quality service to both internal and external stakeholders. Drawing on your comprehensive understanding of our company, industry, products, and services, you’ll serve as the operational backbone—managing shipments end-to-end while consistently meeting key performance indicators and service level agreements. Client satisfaction will remain at the heart of everything you do.

As an Ocean Freight Operations Coordinator, you will have:

- Customer Service & Communication - Respond promptly to customer enquiries, provide proactive updates, and ensure clients are correctly informed with shipping and delivery details.
- Issue Resolution & Collaboration - Resolve customer matters, escalate issues to the Senior Operations Coordinator, and collaborate across departments to identify shipment-related opportunities or problems.
- Operational & Sales Integration - Act as a key contributor to both operational and sales teams, supporting initiatives to enhance customer experience, products, and services.
- Shipment Monitoring & Quality Assurance - Oversee client shipments from order placement, ensuring no delays, and maintain quality standards throughout shipment processes.
- Documentation & Reporting - Manage import/export documentation, invoicing, cargo reporting, and prepare customer reports using CargoWise.
- Compliance & SOP Implementation - Follow company policies, support SOP development, maintain accurate client data, and meet operational KPIs.

About You

To be successful in this role, you will need:
Skills
- Excellent computer skills (Microsoft Outlook, Excel and Word)
- Experience with CargoWise
- Experience with Flexitanks and ISOtanks
- Experience with Dangerous Goods handling

Experience
- Industry Experience - Over 5 years in Operations and Customer Service within Freight Forwarding.
- Customer Focused - Strong communication skills, proactive attitude, and attention to detail.
- Adaptable & Eager to Learn - Open to new challenges and flexible in daily responsibilities.
- Organised & Efficient - Skilled in time management and prioritization.
- Solution-Oriented - Effective problem solver across diverse situations.
- Collaborative & Motivated - Reliable team player with a driven and confident mindset.

What moves you?

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.

You must be entitled to work in Australia and be prepared to undertake pre-employment checks including a criminal his