
Ocean Freight Operations Coordinator
1 week ago
About Toll Group
At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post -
Play a vital role in enabling sustainable, global supply chains with Transolve Global , Australia . With ongoing job security, enjoy working in a stable and safe environment, where we can be curious and inspired to try new things as we put customers at the centre of everything we do. As a recognised global brand with long-term success, we're passionate about progress. That means adapting to change and transforming how our customers experience world-class freight forwarding solutions. In an open and inclusive culture, we share our ideas with approachable leaders who clearly communicate our ambitions. Our contribution is recognised with flexibility for balance and opportunities to learn, grow and progress. And we're always looking out for each other's well-being. We take pride in rising to any challenge to deliver what matters. Like thriving on diverse, challenging, even - projects, while being supported by friendly and positive teamwork.
The Role
Join a Fast-Paced Team Where Operational Excellence Meets Outstanding Customer Service
Are you passionate about delivering top-tier service and driving operational success?
As the Ocean Freight Operations Coordinator for our Bulk Liquids, Food & Beverage Solutions business unit, you'll be instrumental in delivering seamless, high-quality service to both internal and external stakeholders. Drawing on your comprehensive understanding of our company, industry, products, and services, you'll serve as the operational backbone-managing shipments end-to-end while consistently meeting key performance indicators and service level agreements. Client satisfaction will remain at the heart of everything you do.
As an Ocean Freight Operations Coordinator, you will have:
- Customer Service & Communication - Respond promptly to customer enquiries, provide proactive updates, and ensure clients are correctly informed with shipping and delivery details.
- Issue Resolution & Collaboration - Resolve customer matters, escalate issues to the Senior Operations Coordinator, and collaborate across departments to identify shipment-related opportunities or problems.
- Operational & Sales Integration - Act as a key contributor to both operational and sales teams, supporting initiatives to enhance customer experience, products, and services.
- Shipment Monitoring & Quality Assurance - Oversee client shipments from order placement, ensuring no delays, and maintain quality standards throughout shipment processes.
- Documentation & Reporting - Manage import/export documentation, invoicing, cargo reporting, and prepare customer reports using CargoWise.
- Compliance & SOP Implementation - Follow company policies, support SOP development, maintain accurate client data, and meet operational KPIs.
About You
To be successful in this role, you will need:
Skills
- Excellent computer skills (Microsoft Outlook, Excel and Word)
- Experience with CargoWise
- Experience with Flexitanks and ISOtanks
- Experience with Dangerous Goods handling
Experience
- Industry Experience - Over 5 years in Operations and Customer Service within Freight Forwarding.
- Customer Focused - Strong communication skills, proactive attitude, and attention to detail.
- Adaptable & Eager to Learn - Open to new challenges and flexible in daily responsibilities.
- Organised & Efficient - Skilled in time management and prioritization.
- Solution-Oriented - Effective problem solver across diverse situations.
- Collaborative & Motivated - Reliable team player with a driven and confident mindset.
What moves you?
At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.
Are you excited about this role but are concerned you don't meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you're interested in this role but your past experience doesn't align perfectly then please talk to us - you may be just the right candidate for this or other roles we have coming up.
At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.
To find out more about us visit
-
Sydney, New South Wales, Australia FedEx Logistics (Australia) Pty Ltd Full time $60,000 - $90,000 per yearAre you detail-oriented and passionate about delivering excellent customer service? Join our dynamic Ocean Operations freight forwarding team In this role, you'll manage day-to-day shipment arrangements and documentation while working closely with customers and service providers to ensure smooth and timely ocean cargo movement.If you have at least 2 years of...
-
Import Ocean Freight Co-ordinator
1 week ago
Sydney, New South Wales, Australia PATH4 Group Full time $100,000 - $120,000 per yearWe are seeking an Ocean Freight Specialist to join a well-established international freight forwarding business, working within a supportive operations team. This role is all about attention to detail, problem-solving, and ensuring shipments run smoothly from start to finish. You'll be the key point of contact for customers on day-to-day shipment matters,...
-
Senior Freight Operations
3 days ago
Sydney, New South Wales, Australia Stone Freight Solutions Full time $90,000 - $120,000 per yearLeading International Freight Forwarder & Logistics provider seeking locally experienced Senior operations clerk to support General Manager with day to day operations.In this role you will be taking responsibility for customer bookings, processing relevant documentation in line with customer expectations and attending to day to day operations whilst the...
-
Group Freight Coordinator
3 days ago
Sydney, New South Wales, Australia TMA Group Of Companies Pty Limited Full time $90,000 - $120,000 per yearGroup Freight Coordinator - Based in Head Office, Auburn NSW 2144.TMA is an international manufacturing company that is growing fast and is the leading manufacturer and supplier of high-quality tickets, tags & labels along with next-generation parking guidance systems & 3PL services. Our workplace is positive, diverse & fast-paced, we take ownership and rise...
-
Junior Operations Agent
3 weeks ago
Sydney, New South Wales, Australia Priorityworldwide Full timePriority Worldwide is a global logistics leader committed to delivering high-quality, customer-driven freight forwarding services. Our Sydney team is growing, and we're looking for a motivated Junior Operations Agent to join us If you have 1+ year of experience in air and ocean freight and a passion for logistics, we want to hear from youWho we arePriority...
-
Design Engineer
4 weeks ago
Sydney, New South Wales, Australia Ocean Protect Full timeThis is your opportunity to help keep our oceans and waterways clean.Ocean Protect is a national company with offices in Melbourne, Sydney, and Brisbane. We have invested more than 20 years in becoming an industry leader in the development, delivery, and maintenance of innovative, efficient site-specific stormwater runoff solutions.This is a professional...
-
Senior Manager Freight Strategy
4 weeks ago
Sydney, New South Wales, Australia Transport For NSW Full timeSenior Manager Freight Strategy & Planning Join to apply for the Senior Manager Freight Strategy & Planning role at Transport for NSW Senior Manager Freight Strategy & Planning 2 days ago Be among the first 25 applicants Join to apply for the Senior Manager Freight Strategy & Planning role at Transport for NSW Get AI-powered advice on this job and more...
-
Senior Manager Freight Strategy
4 weeks ago
Sydney, New South Wales, Australia Transport for NSW Full timeSenior Manager Freight Strategy & PlanningJoin to apply for the Senior Manager Freight Strategy & Planning role at Transport for NSWSenior Manager Freight Strategy & Planning2 days ago Be among the first 25 applicantsJoin to apply for the Senior Manager Freight Strategy & Planning role at Transport for NSWGet AI-powered advice on this job and more exclusive...
-
Contract Coordinator
3 days ago
Sydney, New South Wales, Australia Graincorp Operations Full time $60,000 - $90,000 per yearRole: Contract Coordinator Location: Sydney (Barangaroo) Every role at GrainCorp helps deliver high-quality service to our customers and communities.We're looking for a Contract Coordinator to join our dynamic Commercial team. This is a fantastic entry point into the world of commodity trading, offering exposure to strategic decision-making and supply...
-
Controller Engineering Operations, Freight
2 weeks ago
Sydney, New South Wales, Australia Qantas Airways Full timeJob Description Together we'll achieve the best outcomes for our people and customers 12 Month Fixed Term opportunity based at Qantas Sydney Distribution Centre 7 Day Rotational Shift Roster Role is covered under Australian Services Union (Qantas Airways Limited) Agreement 12- Level 9 At Qantas, we represent Australia to the world.Our...