Technical Support Advisor

10 hours ago

Mulgrave, Australia City FM Australia Full time

**The Opportunity**:
This role offers a proactive, motivated and tech savvy team player the opportunity to join a dynamic team, high performing team. You will support our partners
- Coles with your technical resource skills, remotely monitoring Refrigeration, HVAC and Lighting systems within stores. This is a 6 Month Fixed Term opportunity working 4 days on, 4 days off between 4:30pm and 9:30pm
**Why you want to work for our team**:

- Working within a custom designed modern building with free on
- site secure parking
- Work 2 days from home per week
- Supportive, fun and encouraging team earning above award wage
- Career progression making use of our extensive learning and development program.
- Discounts Hub with exclusive discounts across major Australian retailers

**Your key responsibilities will include**:

- Working within a fast-paced Contact Centre environment that operates 24/7 and provides Contact Centre services to our partners
- Work in a control room environment, monitoring alarm systems
- Manage high volume of outbound calls to field technicians and stores
- Accurately enter data
- Deliver customer service to our partners and our field-based team members in our state of the art technical and sustainability centre

**You will be required to have**:

- Demonstrated experience using multiple systems concurrently
- A high level of attention to detail
- Customer service experience within a Contact Centre environment - preferred
- Previous experience in a Technical Support or service role - preferred

If you would like to be part of a growing Australian Facilities Management business, we would love to hear from you.
City is an Equal Opportunity Employer who supports and encourages the diverse needs of each individual Team Member.

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